GETTING AROUND
Thomas More Travel offers a convenient airport transfer service to the Royal Resorts in Cancun and The Royal Haciendas in the Riviera Maya that you can book online before your vacation. A Shared transport option is available in vans for 4 to 7 passengers or 8 to 10 passengers, this is for transportation between the hours of 7 a.m. to 7 p.m. The Private Service is available 24 hours and must be booked if you are arriving before 7 a.m. or after 7 p.m.
How to book your airport transfer with Thomas More Travel Airport transfer reservations should be made at least 48 hours prior to your flight to Cancun. You will receive a confirmation email with a voucher that you give to the Thomas More Travel representative who greets you in the Airport. There are several ways to book:
Rates are subject to change without prior notice.
If you wish to use the shuttle linking The Royal Sands and Hacienda Sisal restaurant with The Royal Cancun and vice versa you must register in advance when you are at the resort. Sign up to use the shuttle by putting your name on the registration list with the bellboys and security guards in the motor lobby 30 minutes before the bus is due to arrive.
The maximum number of passengers permitted by law is 37 and all must be seated. The buses have ramps for wheelchair access.
Thomas More Travel offers transportation to and from The Royal Haciendas in shared and private vans with rates for one-way and round trip trips.
If you are staying at one of the Cancun Royal Resorts during the first part of your vacation, but will be spending a second week at The Royal Haciendas or vice versa, Thomas More Travel offers a Saturday Shuttle Service.
Departure from the Cancun resorts is at 11 a.m. and at 1 p.m. from The Royal Haciendas.
Cost: US$25 per person
Rates and departure times are subject to change without prior notice
Shuttle transportation is available from The Royal Haciendas to Playa del Carmen. Reservations are required as Quintana Roo State transport laws prohibit the driver from picking up any passenger whose name is not on the passenger list. Make your reservations at the Front Desk.
The current departure times are as follows:
The Royal Haciendas to Playa del Carmen
10:15 a.m.* 12 p.m. 5:30 p.m.* 6:30 p.m.*
*All departures are complimentary with the exception of the 12 p.m. service for which the fare is $40 pesos per person, one way.
Playa del Carmen to The Royal Haciendas
12:30 p.m. 3 p.m. 6 p.m. 8 p.m. 9 p.m.
There is a charge for all return journeys to The Royal Haciendas, the fare is $40 pesos per person, one way.
The drop off point in Playa del Carmen is Plaza Las Perlas on Constituyentes Avenue with Calle 15, close to Quinta Alegria, supermarkets and popular restaurants.
Rates and departure times are subject to change without prior notice. Ask at the Front Desk.
The taxi fare from The Royal Haciendas to Playa del Carmen is currently $300 pesos for a car with capacity for four passengers. The fare for a van for five to eight passengers is $600 pesos.
Rates are subject to change without prior notice. Ask at the Front Desk or the bellboys in the motor lobby.
Check in the motor lobby for a list of taxi fares from the resort to the Airport and major locations in the Cancun area or ask the bellboys.
Cancun is divided into various zones and taxi fares are listed to destinations in each one and to some places further afield.
Bear in the mind that the fares charged for stationary taxis parked at the taxi rank at your resort or outside shopping centers or supermarkets will be higher than taxis that you flag down in the street. It is always a good idea to check the fare before getting into the taxi.
Yes, you can. Thomas More Travel offers a car rental service. The vehicles available for rent range from mid-size cars for a family vacation to SUVs and vans for larger groups and are from the Alamo Car Rental fleet. Thomas More Travel representatives will handle reservations for you and when the car is delivered to the resort, Alamo will charge you directly.
Visit the travel desk in your resort for information on cars, rental rates and reservations, call ext. 175. For car rental information and reservations before you travel, please email: tourdesk@thomasmoretravel.com or call:
From US or Canada: 1-800-791-4496
From Mexico: 800 888-6627
Other countries: +52 998-881-01-65
MY STAY
In addition to a la carte menus at all the Royal Resorts restaurants, there are theme nights and dinner
shows during the week with something different every evening. Here is the current lineup of theme nights
and shows at the resorts in Cancún and at The Royal Haciendas.
Theme nights are included in the REFINE All-Inclusive package with some exceptions such as Prime Rib Night
which may have a REFINE All-Inclusive surcharge.
ROYAL RESORTS IN CANCUN
SATURDAY
Tex-Mex Night
La Palapa, The Royal Cancun
Italian Night
La Veranda, The Royal Sands
SUNDAY
Prime Rib Night
La Palapa, The Royal Cancun
Live music
Surcharge for REFINE All-Inclusive guests
MONDAY
Shrimp Festival
La Palapa, The Royal Cancun
Mexican Food & Spirits Pairing
4:30 p.m., Hacienda Sisal
Reservations required
International Night
La Veranda, The Royal Sands
Karaoke Night
Sidelines Bar, The Royal Sands
TUESDAY
Asian Night
La Veranda, The Royal Sands
Italian Night
La Palapa, The Royal Cancun
Live Mexican Music
Hacienda Sisal
Karaoke Night
Sidelines Bar, The Royal Sands
WEDNESDAY
Asian Night
La Palapa, The Royal Cancun
Live music
Live Mexican music
Mariachis, Hacienda Sisal
Mexican Night
Dinner Show at Gran Salon Hacienda Sisal
Includes the show, Mexican buffet, one welcome drink, mariachi and after the show there is karaoke from 7:45 to 11 p.m.
Included in the REFINE All-inclusive package
Reservations required
THURSDAY
Roast Beef Night
La Veranda, The Royal Sands
Caribbean Night
Live music
La Palapa, The Royal Cancun
Live Mexican music
Hacienda Sisal, The Royal Sands
Karaoke Night
Sidelines Bar, The Royal Sands
FRIDAY
Michael Jackson Show
Dinner Show at Gran Salon Hacienda Sisal
Includes the show, U.S.-style buffet, one welcome drink and after the show there is karaoke from 7:45 to 11 p.m.
Included in the REFINE All-inclusive package
Reservations required
Mexican Night
Live music
La Palapa, The Royal Cancun
Mexican Food & Spirits Pairing
4:30 p.m., Hacienda Sisal
Reservations required
Also during the week
Sunday Brunch
8 a.m. to 2 p.m., Hacienda Sisal
Different lunch specials every day at the poolside grills in all the resorts as
part of the Culinary Experiences by Royal Resorts monthly program. Ask your waiter for details.
BARS
Sidelines Sports Bar
The Royal Sands
Trattoria Bar
The Royal Cancun
THE ROYAL HACIENDAS
SATURDAY
Caribbean Night
Buffet and live music
La Palapa del Sol, The Royal Haciendas
SUNDAY
Rodizio Night
La Palapa del Sol, The Royal Haciendas
REFINE All-Inclusive surcharge
MONDAY
Mexican Night
Buffet, show and music for dancing
Sol Grill, The Royal Haciendas
TUESDAY
Steak & Lobster Night
La Palapa del Sol, The Royal Haciendas
WEDNESDAY
Italian Night
La Palapa del Sol, The Royal Haciendas
THURSDAY
Rock & Roll BBQ Night
Live band and show
Pool deck 1, The Royal Haciendas
FRIDAY
Asian Night
La Palapa del Sol, The Royal Haciendas
LA ROTONDA BAR
Live music on Monday from 8:30 p.m.
Karaoke on Wednesday from 8:30 to 11 p.m.
Theme nights are subject to change without prior notice. Check the Welcome Home Guide upon
arrival by scanning the QR code, ask your Concierge or call the Restaurant Reservations Center, ext. 165.
Pool Bars
11 a.m. – 6 p.m.
Daily Happy Hour in the pool bar at 3 p.m. at all resorts
Beach Bars
Open daily
Sidelines Sports Bar
The Royal Sands
Open: Monday to Friday 3 p.m. to 11 p.m. Saturday and Sunday 12 p.m. to 11 p.m.
No children after 7 p.m.
US-style bar menu.
La Trattoria Sports Bar
The Royal Cancun
Open daily, 5 p.m. – 10:30 p.m.
La Rotonda
The Royal Haciendas
Open daily, 7 a.m. to 11 p.m.
Panini and crepe menu from 5 p.m. to 10 p.m.
Pool tables, sports, movies and music videos and evening entertainment during the week.
Monday: Live music from 8:30 p.m.
Wednesday: Karaoke 8:30 to 11 p.m.
Schedules are subject to change without prior notice
Reservations are required for the following restaurants: La Trattoria (The Royal Cancun), Club Bistro (The Royal Sands),
Hacienda Sisal and for dinner shows at Gran Salon Hacienda Sisal in Cancun and for Los Murales and Kinoko (The Royal Haciendas).
You can book your table using the Royal Resorts app downloadable from the App Store, or by sending an email to
restaurants@royalresorts.com
Royal Resorts members may make restaurant reservations in advance for the first three days of their stay.
Upon arrival at their resort, they can request additional reservations.
Please note that no-shows incur a fee of $500 pesos per reservation.
There is a grace period of 10 minutes. If you have changed your mind, please notify us so that another party can be assigned your table.
If you wish to cancel your reservation, please do so with at least 1 hour notice by contacting Restaurant & Golf Reservations at ext.
165 from 8 a.m. to 6 p.m. or emailing restaurants@royalresorts.com
When staying at your resort, call the Golf & Restaurant Reservation Center at ext. 165 Your Concierge is also at your service to help
you with restaurant reservations, ext. 172.
The dress code for the following restaurants where reservations are required is casual elegant: Hacienda Sisal, Club Bistro, Veranda del Mar, Los Murales, Kinoko and La Trattoria. Casual elegant means skirts, dresses, dress pants and tops, blouses or light sweaters for women. Men should wear shirts with collars and sleeves or polo shirts, dress pants, khaki pants or smart Bermuda shorts. No flip-flops.
The dress code is casual for the following restaurants: La Veranda, Char Hut and Sand Dollar (The Royal Sands), La Palapa (The Royal Cancun), La Palapa del Sol, Sol Grill, Luna Grill (The Royal Haciendas. Casual dress code: No swimsuits or bare feet. Men must wear a t-shirt or shirt, no sleeveless vests or tank tops.
A 10 percent discount is available for Royal Resorts members at Hacienda Sisal, Club Bistro, Veranda del Mar and Los Murales.
Ask your Concierge for your copy of the Concierge Guide for details of other prestigious restaurants in Cancun and Playa del Carmen that offer discounts to Royal Resorts members.
Use Royal Market’s online shopping service to order groceries, fresh
fruit, deli, snacks and drinks before you travel and your purchases will be waiting for
you when you arrive. The Kitchen Starter Kit is easy to use, there’s a wide selection to
choose from and if you don’t find what you are looking for you can contact grocerystores@royalresorts.com for
assistance.
You get a 10% discount for shopping online. There’s also free villa delivery from 8 a.m.
to 8 p.m. for purchases over US$30 in value.
Royal Resorts members and guests have preferential rates to play golf at the following championship courses in Cancun and Riviera Maya:
Rates are valid January - March 2024, subject to change without prior notice.
To make golf reservations and sign up for the weekly Royal Day golf tournaments,
please ask your Concierge (ext. 172) or contact the Restaurants and Golf Reservations Center (ext. 165)
Golf clubs and golf bags are available for rent at The Royal Market if you don’t want to bring a heavy bag with you on vacation. Here is the link to the rental service:
You’ll also find a line of golf apparel, golf caps, gloves and t-shirts on sale in the stores at The Royal Sands and The Royal Haciendas.
Exchange rates are subject to fluctuation. We recommend that you ask for the current exchange rate for US dollars, Canadian dollars and Euros at the Front Desk upon arrival at your resort.
You can use the Royal Resorts App to request a crib, or high chair for your villa or send an email to Guest Services at Royal Resorts with your name, stay dates, villa number and resort and the item you wish to request.
Please notify us in advance, availability is limited.
The Royal Haciendas: recepcionrh@royalresorts.com
The Royal Sands: recepcionrs@royalresorts.com
The Royal Cancun: recepcioncic@royalresorts.com
Standard wheelchairs are available on request from the Front Desk. Please let us know in advance if you are going to need one, as availability is limited. You can use the Royal Resorts app to send a special request or send an email to the Guest Service Manager.
The Royal Haciendas: recepcionrh@royalresorts.com
The Royal Sands: recepcionrs@royalresorts.com
The Royal Cancun: recepcioncic@royalresorts.com
Amigo travel mobility aids (motorized scooters) are available for rent from The Royal Market at your resort. Here is the link to The Royal Market rental service: Scooter Rentals»
On January 15, 2023, changes in the Mexican law concerning smoking in public places came into effect. Smoking has always been prohibited at our resorts in rooms, suites and villas and by law, starting April 1, 2023, it is not permitted to smoke on the villa terraces, on restaurant terraces, in pools and other guest areas.
Smoking is only permitted in designated smoking areas on the premises. Information on smoking area locations is available at the Front Desk.
Outside the resorts, smoking is prohibited in public spaces in which nonsmokers and smokers congregate such as restaurants, hotels, stadiums and event spaces, shopping centers, public transport, beaches and parks, among others. Smokers must use smoking areas indicated with signs.
There are stiff fines for breaking the law.
As a Royal Resorts member you do not have to leave a deposit. When registering, nonmember guests are asked for a deposit of $10,500 pesos per week (the equivalent of $1,500 pesos a day) if they are staying in the villa. The deposit is $7,000 pesos for the suite ($1,000 pesos a day) and $3,500 pesos for the room ($500 pesos a day), respectively. The deposit can be made in Mexican pesos or dollars using the daily exchange rate or by pre-authorizing a credit card voucher and it will enable guests to charge meals and purchases to their villa. In the event that guests exceed the credit limit, they should visit the Front Desk to extend it.
Guests who do not charge any purchases or meals to their villa will have their full deposit reimbursed by the Front Desk clerk at the end of their stay. If they made some purchases, they will receive the remainder of their deposit after charges have been deducted. Cash will be returned if a cash deposit was made and signed credit card vouchers will be cancelled.
Royal Resorts members are exempt from this policy.
All Royal Resorts pools are heated during the winter, from November to April. When the thermostat registers that the water temperature has fallen below 28˚C the heating system will automatically turn on. It is turned off when the water temperature returns to 28˚C.
The maximum temperature of the water in the whirlpools on the pool decks at The Royal Haciendas is 33˚C.
Seaweed borne by ocean currents, tides and waves naturally washes up on the coast and after storms or windy days there may be more. However, in recent years, the amount of seaweed coming ashore on the beaches of Quintana Roo has been unusually large at times during the spring and summer when water temperatures are higher. Two species of pelagic or free floating Sargassum known as Common Gulfweed (Sargassum natans) and Broad-toothed Gulfweed (Sargassum fluitans) account for the landings. Similar occurrences occur throughout the Caribbean and along the Gulf coast in the United States.
It is important to note that landings occur periodically, not every day, and that not all beaches are affected.
In coordination with the Mexican Navy, marine biologists and hotels, the Mexican authorities have stepped up their beach cleaning efforts with additional brigades, machinery, floating barriers and boats to collect the seaweed.
By the fall, the amount of seaweed washing ashore declines naturally.
The Cancun, Puerto Morelos and Playa del Carmen authorities have an ongoing beach
cleaning campaign and Royal Resorts has its own program. Cleaning usually takes place
early in the morning before the heat of the day. The Royal Haciendas has a tractor and
sweeper to collect seaweed washing ashore. A floating barrier is also installed across the
bay in front of our Riviera Maya resort and neighboring hotels at the beginning of the
spring.
You can check the
Royal Resorts webcams during the year to keep
tabs on our beautiful beaches.
The use of the Fitness Center is included in the annual Club Service Fee for members at The Royal Sands, The Royal Cancun and The Royal Haciendas.
Pets are not permitted at Royal Resorts. However, certified service dogs are welcome at our resorts. Emotional support or anxiety control animals are not permitted as they are not considered to be service dogs.
According to ADA (the Americans with Disabilities Act) and ADI (Assistance Dogs International) the definition of a service dog is the following:
A service dog is specially trained to do a job or perform tasks for the benefit of a person with a disability. The skills and training of the dog must be focused on helping to mitigate the effects of the owner’s disability. Service dogs are work animals, they are not pets.
Dogs whose only use is to provide comfort or emotional support are not considered to be service dogs by ADA or ADI.
Types of service dog
Service dogs fall into the following categories:
Guide dog - helps the blind or those who are visually impaired to go about their daily lives,
giving them more freedom and mobility.
Hearing dog - helps people who are hard of hearing or completely deaf by alerting them to
specific sounds.
Medical emergency service dog - helps people with a medical condition such as Lyme disease,
lupus, epilepsy, and diabetes, among others, for example by reminding them to take
medication or alerting others in the event of an emergency.
Mobility service dog - assists people with mobility challenges to perform tasks in their lives by
fetching and carrying, retrieving dropped items, pulling a wheelchair, helping with balance and
preventing falls.
Autism service dog - helps people with autism by enabling them to deal with their surroundings
and perform tasks in their lives.
Psychiatric service dog - helps the person by detecting the start of a psychiatric episode,
calming them, mitigating the effects and keeping them safe.
REFINE ALL-INCLUSIVE PACKAGE
The REFINE All-Inclusive Package is available at The Royal Sands, The Royal Haciendas and The Royal Cancun.
Members can purchase the REFINE All-Inclusive Package upon arrival at The Royal Cancun, The Royal Sands and The Royal Haciendas or prior to their vacation by calling 1-866-733-7715 (U.S. and Canada Toll Free). By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.
Yes there is a special discounted Members rate, which is as follows:
0-3 years 4-12 years 13-17 years 18+
$0 $29 $65 $89
Rates are per person, per night and are in US dollars.
The REFINE All Inclusive package is optional for all members registered in the membership agreement regardless of when or how they stay at the resort, in other words when staying in their membership unit, exchanging their unit for another one through an internal exchange or with an International Exchange company or when they rent additional units for their personal use.
The only exception to this rule is if a member rents an additional week through an online travel agency (OTA) such as Expedia. In this case the All-Inclusive package is automatically factored into the room rate they pay as the online travel agency is unable to identify them as a Royal Resorts member.
The REFINE All-Inclusive package must be purchased for a minimum of four consecutive nights within the same week. The purchase must be for consecutive days within the same week, in other words you may not distribute the four days throughout the total length of stay. If the REFINE All-Inclusive Package is purchased mid-stay, then it must be purchased through to the day of check out.
If you are staying for fewer than 4 days, the package must be purchased for the duration of the stay.
A REFINE package day will begin at 12 p.m. and end at 4 p.m. the following day.
If a Royal Resorts Member exchanges their week(s) and gives it (them) to a non-member third party via a Guest Certificate, said Guest will have optional access to the REFINE All-Inclusive Package. This policy is only valid if the Royal Resorts Member uses a Royal Resorts week for the exchange. If he/she uses a week that is not one of his/her Royal Resorts membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Royal Resorts membership agreement is allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the REFINE All-Inclusive Package.
The REFINE all-inclusive package is mandatory for all Getaway reservations not being used by the Member and there are no exceptions.
All guests staying in a member’s unit with or without the member being present, in other words staying as an Owner Loan, have optional access to the REFINE All-Inclusive Package. The children, spouse and parents of the member will be entitled to the Member rate.
Owner Loan forms are available through Interval Servicing. In the case of International Exchange Guest Certificates, this does not apply, please see preceding question for the corresponding rule.
No, as a Royal Resorts member you still have optional access to the REFINE All-Inclusive package even when staying on an international exchange.
Members who prefer to rent with the REFINE All-Inclusive Package are able to do so at discounted rates. At the time of booking it is important that you inform the reservation agent that you are looking to rent the REFINE All Inclusive Package. European Plan Rates are not applicable for adding on the REFINE Package at Member Rates, these are only applicable to weeks of Membership, Exchange (Internal or External), Owner Loan and Royal Time stays.
If a Member rents a European Plan room and upon arrival decides to take the REFINE option, the rental rate will be recalculated at the current REFINE All-Inclusive Member rental rate.
*IMPORTANT NOTE: The REFINE All-Inclusive Member rate is no applicable when a member rents a unit. If a member wishes to rent, they must either rent their accommodation European Plan or with the REFINE All-Inclusive included in the rate. In both cases Members have special discounted rates.
See the REFINE All-inclusive rates here.
Timeshare owners with different companies outside Royal Resorts who exchange to vacation at The Royal Sands and The Royal Haciendas through an international exchange company must purchase the all-inclusive package. In the case of The Royal Cancun, exchange guests who are not Royal Resorts members will have optional access to the REFINE All-Inclusive package.
Exchanger rates vary by season.
The following Premium dishes and drinks are not included in the REFINE All-Inclusive package but are available at additional cost:
• Lobster
• Prime Rib
• Seafood Platter for two
• Surf & Turf
• Selected prime cuts of beef (Rib Eye, New York, Filet Mignon, Mixed Brochette)
• Chilean sea bass
• Fresh tuna
• Dishes prepared tableside
• Flambéed desserts & specialty coffees
• Premium drinks & wines
Thanksgiving and Christmas dinners are included in the REFINE All-Inclusive Package. Please note, however, that special events such New Year’s Eve Party and other seasonal events organized at participating restaurants and bars are not included in the REFINE All-Inclusive package but may be booked subject to availability and at an additional cost.
If you don’t see the answer to your question here, please visit the REFINE All-Inclusive Packages page
If you don’t see the answer to your question here, please visit the REFINE All-Inclusive Packages page at https://www.royalresorts.com/guest-services-and-amenities/refine-all-inclusive-package/ where there are tabs with detailed information on what is included in the package, rules and policies and a FAQ section.
MY MEMBERSHIP
With more than 15 years in the vacation rental business, The Rental Program offers members an experienced team of travel professionals and multiple channels in which to promote their units, such as a call center and online reservations center, travel industry alliances with global reach and marketing strategies to increase the number of nights rented. There are no upfront enrollment fees and no marketing fees and The Rental Program does all the work for members, from advertising and contacting potential clients to contracts and collection.
Enrolling a unit in The Rental Program is quick and easy and members can enroll the whole unit, the one-bedroom suite or the lock off room for any number of nights and for multiple years.
You cannot enroll your unit in the Rental Program if it is already in the Internal Exchange program or if you have deposited it with RCI or Interval International.
Visit www.TheRentalProgram.com or email@ info@therentalprogram for information.
Tel.: US & Canada: 1-800-791-4423, Mexico 01-800-099-0761, Rest of the World 954-736-2200
Members who are unable to use their Royal Resorts week due to work or family commitments can use the Internal Exchange program. This offers them a way to use their exchange privileges to vacation later in the year at their home resort or at one of the other Royal Resorts in Mexico.
To get started, visit the Internal Exchange website www.exchangemyvacation.com, read the internal exchange rules and regulations, follow the instructions to deposit units and look for options. Optimized exchange searches make finding a match easier than ever. The Online Instant Match is another new feature that members can use to make their trade and get an instant confirmation.
No annual membership fee is required for the Internal Exchange program and the US$149 exchange fee is paid only when your exchange request is successfully matched and confirmed.
In order to enroll a unit or the one-bedroom suite or lock off in the internal exchange program you must be in good standing. Units that have been enrolled in The Rental Program, Resale program or an international exchange network are not eligible for enrollment in the internal exchange program.
Tel.: 1-800-930-5050 US & Canada
01-800-099-0486 Mexico
954-485-5400 Rest of the World
Email: exchanges@intervakservicing.com
If you are a Platinum Signature Club member you can use Signature Flexibility to custom-design your vacation time and travel at different times of the year.
Vacatia is the official marketplace for Royal Resorts resale weeks. It has an online resale marketplace dedicated to Royal Resorts resale weeks, providing members with a state-of-the-art technological and marketing solution to reach buyers. List your membership for resale with no upfront fees at https://vacatia.com/royal-resorts-members or browse listings at https://vacatia.com/buy-royal-weeks. Questions? Just call (855) 218-1811 in the US or +52 33-5351-6690 in Mexico.
Each resort has an Advisory Board comprised of five member representatives who are in regular contact with the Management and Members. The Advisory Council meets once a year with resort management to review operating costs and set budget guidelines for the following year. The meetings take place in the autumn and the minutes of the Advisory Council meetings are published in the following edition of Royal Resorts Life magazine and are posted in the Member’s Area on www.royalresorts.com
Advisory Council members serve a period of five years and their responsibilities include the review of financial statements, operations reports, the projected budgets for the following year and proposed Club Service Fees to be paid per interval based upon the reviewed budget for the club. They also study maintenance and fixed assets programs, proposals for new services and amenities and cost-efficiency projects, among other topics. They provide invaluable input and in the interests of the membership, they can suggest changes or for items to be postponed or cancelled.
The Advisory Council is not a Home Owners Association; they represent members of a club according to the membership program rules and regulations.
Royal Resorts Management does not select the Advisory Council representatives. Members who would like to serve on the Advisory Council and who meet the eligibility requirements listed at https://membersarea.royalresorts.com/making-your-application/ and in the Advisory Council rules (PDF document) may fill out the application form available as a downloadable PDF form and submit their resume. Each year, the most senior Advisory Council member retires and the remaining representatives review the applicants to be his/her replacement, draw up a shortlist of candidates and vote on them in a private session.
The annual Club Service Fee covers the upkeep of your villa and of the resort in general and includes the following:
The Club Service Fee is based upon the resort’s total operating costs pro-rated among 51 vacation intervals per villa. The annual fee is established by the Advisory Council for each resort and takes into account projected operating costs for the following year, plus a management fee. The money levied from the Club Service Fee is used to keep the resort at five-star standards.
Services not covered by the Club Service Fee
Some services that many Members believe are included in the Club Service Fee are in fact part of resort businesses or sales and marketing programs. They include the Concierge Desk and Service, Restaurants and bars; Spa; Tour desk; The Royal Market; the use of the Fitness Center for The Royal Islander members and events such as the Welcome Party, weekly Cocktail and Taco Party, which are activities organized and sponsored by the Sales and Marketing department.
Some services are not covered by the annual Club Service Fee and are independent resort businesses with their own budgets. They include restaurants and bars, the Spa, tour desk, Royal Market and the gift shops.
Also not covered by the Club Service Fee are Concierge Service and events such as the Welcome Party, weekly Cocktail and Taco Party (currently unavailable), which are activities organized and sponsored by the Sales and Marketing department.
No. It does not. Your annual Club Service Fee is not used to pay for the Taco Party, Welcome Party, Cocktail Party and other such events. These complimentary events are offered and sponsored by the Marketing & Sales department. They are not included in the Resort operating budget. During the COVID 19 pandemic they were suspended and have not been reactivated yet.
The annual Club Service Fee paid by members does not subsidize the REFINE All-Inclusive package at The Royal Sands, The Royal Cancun and The Royal Haciendas in any way whatsoever. The REFINE All-Inclusive program has a separate operating budget and pays a resort fee of US$2.50 per All-Inclusive guest per day to Resort Operations to cover extra expenses generated by the program such as the evening turndown service and housekeeping service on Sundays, laundry (bathrobes, linens and towels). The resort also receives a Club Service Fee for the rental of each villa to cover the services included in the annual dues.
The membership period varies from 30 to 50 years depending on the resort. The following are the membership periods for the Royal Resorts:
| The Royal Cancun, 2007-2037 | |
| The Royal Sands, 2000 – 2050 | |
| The Royal Haciendas, July 1, 2006 – 2056 |
All Royal Resorts close for one week each year to take care of maintenance projects that would inconvenience members and guests. This way we keep the clubs in tiptop condition ready for your next vacation.
| The Royal Sands & Spa Week 40 | |
| Grand Residences Week 37 | |
| The Royal Cancun Week 39
The Royal Haciendas Week 36 |
The occupancy limits for the resorts are as follows:
| THE ROYAL CANCUN | ||
| Villa B | ||
| Two bedrooms, one bathroom | 5 people | |
| Villa C | ||
| Two bedrooms, two bathrooms | 6 people | |
| THE ROYAL SANDS | ||
| Villa | ||
| Two bedrooms, two bathrooms | 6 people | |
| One-bedroom Suite | 4 people | |
| Lock off | 2 people | |
| THE ROYAL HACIENDAS | ||
| Villa | ||
| Two bedrooms, two bathrooms | 6 people | |
| One-bedroom Suite | 4 people | |
| Lock off** | 2 adults + up to 2 children under 12 | |
Additional Person Rule
An additional occupant is also permitted in the villa as stated in Article 12 of the Club Rules:
The Royal Cancun
TWELFTH ARTICLE.- CAPACITY. The maximum number of occupants allowed to occupy Units B is five and for Units C is six, in the understanding that at least one of the occupants shall be more than 25 years old. However, one additional occupant may be permitted in the Units C subject to the following conditions: (i) one week advance written notice is required; and (ii) a special daily use fee for each additional occupant above sixteen years of age must be paid in advance.
All other Resorts
TWELFTH ARTICLE.- CAPACITY. The maximum number of persons authorized per Villa is six, for a Suite is four and for a Room is two, in the understanding that at least one of them is 25 years old. However, one additional person is allowed if the Villa is occupied subject to the following: (i) Advance notification is required; (ii) A daily special use fee shall be paid in advance for such an additional occupant older than 16 years old.
Recent Changes
Please take note of the following exceptions to the rule on Villa Occupancy limits.
* At The Royal Haciendas, starting December 2012, two adults and up to two children under the age of 12 are permitted in the lock off. We hope that this answers any questions that you may have about the numbers of occupants permitted in the villas.
If you would like to invite a seventh person to vacation with you in the villa, you may do so. Please notify Royal Resorts that you will be bringing an extra person by sending an e-mail to Membership Services and the Guest Service Manager at your resort at least one week prior to travel. A daily special use fee applies for guests over the age of 16.
To contact someone at Royal Resorts you may dial + 52 998 881-0100 (the + plus sign refers to the International dialing code in your country) and the operator will put you through to the guest or member of staff you wish to speak to.
You may also use the following addresses to send emails to the resorts. If you wish to send a message to a guest, please make sure that their name and villa number is included in the subject line.
The Royal Haciendas: recepcionrh@royalresorts.com
The Royal Sands: recepcionrs@royalresorts.com
The Royal Cancun: recepcioncic@royalresorts.com
Grand Residences by Royal Resorts: concierge@grandresidencesbyroyalresorts.com