COVID-19 Update

Recent COVID-19 questions
In the last few days, we have received several questions about the following topics, and we would like to give members an update.

Vaccination of Royal Resorts employees
Our employees are being vaccinated against COVID-19 as part of the Quintana Roo State vaccination program, which is being carried out according to age group. The program started with the over 60s, continuing with those in the 50 to 59 age group, 40 to 49, 30 to 39, 18 to 29 and so on.
Currently around 8.5 percent of the 3,030 Royal Resorts employees are fully vaccinated, having received both doses, however, this percentage will increase significantly as the vaccination campaign advances and the different age groups get their second shot.
Most Royal Resorts employees are aged between 18 and 35 and we expect them to receive their second vaccination by the beginning of October. This means that between 70 and 80 percent of our employees will be fully vaccinated by that time.
Since the pandemic began, we have also had 549 cases of fully recovered employees who have natural immunity to the virus at present.
As part of our ongoing COVID-19 awareness program, we are urging all our employees to get vaccinated.
The health and safety of our guests and employees is always our top priority and the additional Royal Care Standard hygiene measures we implemented last year are strictly enforced throughout the resorts. These include the use of PPE, social distancing, hand sanitizer, additional cleaning of busy areas during the day, and employee and visitor temperature checks, among others.
Check the COVID-19 Update on our website on a regular basis. You’ll find information on COVID-19 testing at the resorts and the forms for booking a test if you need one for your return journey to your own country, FAQs, travel assistance and more.

New sanitary measures in other establishments
We have also received several questions from members about recent media reports about new sanitary measures for restaurants and marinas, which include requesting proof of vaccination or a negative COVID-19 test for admission.
We would like to provide some clarification about these reports. This is an option or recommendation that the State Government announced for restaurants and other establishments that wish to apply for a permit to increase their capacity above the percentage currently permitted by contingency health and safety regulations.
Royal Resorts is already certified by the State Tourism Board and has no plans to apply for the permit. As a result, it will not be implementing these new measures in its resorts, restaurants, marinas and other establishments.
We do not have information about external restaurants at this time, however, it is possible that some may request the permit to increase their capacity and may introduce these new measures.

We hope that this information will help answer any concerns that you may have.