The Royal Care Standard, our new level of care and hygiene, follows World Health Organization and Mexican Department of Health hygiene guidelines and government inspectors have visited the resorts to ensure compliance. The Royal Sands is the first of our resorts to receive the Clean and Safe Check certificate from the Quintana Roo Tourism Board […]
Kinoko, the new Asian restaurant at The Royal Haciendas Offering a tempting selection of Japanese, Chinese and Thai dishes, Kinoko, our new Asian restaurant at The Royal Haciendas is now open! Try the freshly made sushi and book your table for the Teppanyaki and Shabu-shabu dining experiences. Kinoko is located in the lobby opposite La […]
The Royal Care Standard, new health and safety measures at Royal Resorts At Royal Resorts, the health and wellbeing of our guests and employees is our top priority. We have always operated to the highest cleaning and sanitation standards, but the COVID-19 challenge requires raising them even more. The Royal Care Standard is a new […]
A message from Royal Resorts C.O.O. Javier Vales At Royal Resorts we are thinking of you constantly. We would like to share this video message that our Chief Operating Officer Javier Vales has recorded for you. Wherever you may be, stay safe and stay strong. And when the time is right for you to […]
In Memoriam It is with great sadness that we share news of the loss of much-loved members of our Royal Resorts family. Armando Ramírez Huertero Originally from Mexico City, Armando Ramírez joined Royal Resorts 21 years ago. A member of the Security Department, he worked at The Royal Sands. On behalf of Armando’s family, his […]
COVID-19 Employee Relief Fund, initial target reached Great news, we reached the initial target of US$70,000 raised for the COVID-19 Employee Relief Fund Thanks to the donations of Royal Resorts members and guests, the Royal Resorts Foundation has been able to help 910 housekeepers, waiters, bartenders, kitchen staff and bellboys at Royal Resorts and Grand […]
The COVID-19 crisis is hitting the Mexican Caribbean hard, impacting workers who rely on tips as part of their salary. Some 890 employees at Royal Resorts and Grand Residences are affected and need support. The Royal Resorts Foundation has launched the COVID-19 Employee Relief Fund appeal to help them. Many of the employees who make […]