Great news, the Royal Resorts App is now available for Android and iOS users will soon be able to download an updated version from the App store. The App has lots of useful features to save you time and help you make the most of your vacation. No more check-in and check-out lines! Use it […]
Dear The Royal Caribbean Member, As you know, it is the final year of The Royal Caribbean membership program. We look forward to welcoming you and your family to your resort home this year. During your stay, we hope that you will join us on Thursday afternoon for the 30 Year Farewell Cocktail in La […]
Royal Resorts would like to share this update on the Villa Renovation Program (FF&E) program at The Royal Sands. To date, 163 villas have been renovated and you can see the list of completed units below. Work is currently underway in 42 villas, of these, work is 80 percent completed in 17 units, the walls […]
Steven Michael Nalepka, member at The Royal Haciendas, was the winner of the monthly raffle for members attending Marketing events such as the Orientation Briefing, Taco Party or the Welcome Party. All members who go to the social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. […]
The 2017 Advisory Council meetings were held in Cancun during week 43 and the representatives of The Royal Caribbean, The Royal Islander, The Royal Sands and The Royal Haciendas met with Management to review the 2017 financial reports and the proposed resort budgets and Club Service Fees for 2018. Due to supplier price rises and […]
We would like to share several reports from members about suspicious emails and phone calls that they recently received from companies or individuals regarding their Royal Resorts membership. The first case concerns false emails purportedly from the Mexican Procuraduria General de Justicia or Justice Department. These emails, and in some cases phone calls, come from […]
Due to the fact that the wording of The Royal Caribbean membership contract is slightly different from that of other resorts in the Royal Resorts family, some Royal Caribbean members are asking for clarification regarding Residual Rights. Residual Rights will be distributed in accordance with the following definition: “Residual Rights” is the amount of financial proceeds that a Member would receive at […]
We received a report from one of our members about suspicious phone calls received from a company that was calling her regarding her Royal Resorts membership. The calls from this Michigan number, (414) 720-4730, were repetitive and the person on the other end refused to provide her name. It is our policy to alert members […]
On September 19, a strong earthquake hit Mexico City and the states of Puebla, Morelos, Mexico, Oaxaca and Guerrero causing serious damage and loss of life. Our hearts go out to all the people affected by this tragedy and to those who have lost loved ones. They are in our thoughts and prayers. The earthquake […]
Members soon to travel to The Royal Haciendas should be aware of a new municipal tax in the Riviera Maya that comes into effect on October 1, 2017. As part of its work to preserve the extraordinary natural beauty of the area, the Solidaridad Municipal Government will begin charging an Environmental Sanitation Fee to all […]