COVID-19 Update

COVID-19 tests required for travel available at Royal Resorts

Starting on January 26, the Centers for Disease Control and Prevention (CDC) will require a negative COVID-19 test for passengers flying into the United States. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.)

In an effort to provide the best and most convenient options for our members and guests, Royal Resorts will offer free antigen swab testing for all members and guests starting January 23.  This measure was presented and approved by your Advisory Council Members and Royal Resorts Management.  Testing will be funded by each resort’s cash reserves.

Tests will be available onsite, through certified independent laboratories, at no cost starting January 23 at The Royal Sands and The Royal Haciendas.  It is important to note that free testing is exclusively for Royal Resorts members and guests, is one-time only and  available to those who have no symptoms.  Results are available in 24 hours.  Royal Resorts is not responsible for the results.

Reservations are required for onsite testing.   

If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.  You will receive an email from the laboratory confirming the day and time.

If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.

Onsite testing will be conducted in the Gran Salon at Hacienda Sisal at The Royal Sands for guests of all Royal Resorts in Cancun, at the former Real Estate Sales Location right below the Tennis Courts at The Royal Haciendas and the business center in the lobby of Grand Residences.

Onsite testing is only available for guests who have no symptoms.  If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.

For more details on the CDC order visit:

• https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html
• https://www.cdc.gov/quarantine/fr-proof-negative-test.html

Countries requiring PCR testing

Canada and the UK now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) within 72 hours of their scheduled departure for Canada or the United Kingdom.

Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result.

If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun and The Royal Haciendas or US$110 at Grand Residences.

Reservations are required for onsite testing.   

If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.  You will receive an email from the laboratory confirming the day and time.

If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.

Onsite testing will be conducted in the Gran Salon at Hacienda Sisal at The Royal Sands for guests of all Royal Resorts in Cancun, at the former Real Estate Sales Location right below the Tennis Courts at The Royal Haciendas and the business center in the lobby of Grand Residences.

Onsite testing is only available for guests who have no symptoms.   If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.

Reservations for testing

Reservations are required for onsite testing.   

If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.  You will receive an email from the laboratory confirming the day and time.

If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.

Onsite testing will be conducted in the Gran Salon at Hacienda Sisal at The Royal Sands for guests of all Royal Resorts in Cancun, at the former Real Estate Sales Location right below the Tennis Courts at The Royal Haciendas and the business center in the lobby of Grand Residences.

Onsite testing is only available for guests who have no symptoms.   If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.

If you test positive and must quarantine

If you test positive, Royal Resorts will cover the cost of  accommodations and meals from the COVID Recovery Menu for up to 14 days.  Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis.  We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.

Accommodations for quarantine are subject to availability.  This policy is valid until July 17, 2021.

For more information see our FAQ located in the latest COVID-19 bulletin.

All information is subject to change on short notice.