Important all-inclusive and room charge policy changes

REFINE All-Inclusive Package at Cancun Resorts 

Members and Guests with the REFINE package staying at The Royal Sands or The Royal Cancun will be
able to use their all-inclusive package at both Cancun resorts, but The Royal Haciendas will no longer be
included. They are welcome to visit The Royal Haciendas, but any food or drink orders must be paid for at
the end of the meal using a credit or debit card.

REFINE All-Inclusive package at The Royal Haciendas

Members and Guests with the REFINE package staying at The Royal Haciendas will be able to use their
all-inclusive package at the resort, but the other resorts will no longer be included. They are welcome to
visit The Royal Sands or The Royal Cancun, but any food or drink orders must be paid for at the end of the
meal using a credit or debit card.

All-in Grand Package at Grand Residences

Grand Residences guests with the All-in Grand all-inclusive package may now use their package at Grand
Residences dining venues only, including theme nights. Grand Residences guests are welcome to visit The
Royal Haciendas, The Royal Sands and The Royal Cancun, but any food or drink orders must be paid for at
the end of the meal using a credit or debit card.

European Plan (room only) stays

For Members and Guests staying European Plan (room only), the room-key charge option will only be
available at the resort where they are staying; it has been eliminated for inter-resort visits. A credit or debit
card will now be required to pay for meals, drinks and other purchases at our other resorts.

Room Charges

The room charge policy has changed for all guests, whether they are staying with an all-inclusive package
or not. Guests may only charge purchases to their room if they are made at the resort where they are
staying. Purchases made at other resorts must be paid for with a credit or debit card, this includes tips.