In Memoriam

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It is with profound sadness that we share news of the loss of a much-loved member of the Grand Residences and Royal Resorts family, Cuauhtémoc Luna Peralta known as Octavio, Concierge Manager for the Sales department in Grand Residences.

Originally from Tepexi de Rodríguez, Puebla, Octavio was 52 years old. He joined Royal Resorts in 2006 and had been at Grand Residences since 2014. Many owners and members will remember him for his quiet and courteous manner, kindness and professionalism. A gentle soul, he always went out of his way to help people and will be greatly missed.

Octavio’s colleagues and friends at Grand Residences sent these tributes.

 

Octavio really made Grand Residences his life and we were like family to him. I will always remember his sense of humor. We will all miss him.

Catherine Duda

 

He was a dear soul who was loved by many. He was charming and always sharp. He was fun, loving and generous. We will miss him but he will always be in our hearts

Claudia Rámirez

 

He was such a wonderful man. We all loved him

Karen Bayerlein

 

We are sure that you will want to join us in sending your thoughts and prayers to his family, friends and workmates during this difficult time.

Royal Resorts Foundation News: we reached the goal!

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A heartfelt thank you! Family helps family in times of crisis and your love and support has meant so much to so many. With your help we have changed lives.

Your generosity enabled the Royal Resorts Foundation to support the 1,230 employees at Royal Resorts and Grand Residences most affected by the COVID-19 economic crisis. For four months, this group of housekeepers, waiters and kitchen staff, bellboys and porters have received food cards to use at local supermarkets and it has helped them weather the storm.

Changing lives
If you would like to continue contributing to the Royal Resorts Foundation, helping us to change lives, spread happiness and hope for a better future, here are the community and conservation causes we support:

  • Study scholarships for a class of 35 fourth grade pupils at Mano Amiga School and students at local universities
  • Cancer screening
  • Physiotherapy for 6 children at the CRIT Rehabilitation Center
  • Emergency relief for employees facing serious illness or major surgery
  • Conservation of Quintana Roo’s precious ecosystems and wildlife
  • Helping to create a new green space for the city of Cancun, Parque Cancun

For more information visit royalresorts.com/foundation

Welcome home! The Royal Sands, The Royal Islander, The Royal Haciendas and The Royal Cancun are open again

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We are open and thrilled to see our Royal Resorts family again. On June 13 and June 20, staff gave a warm and very Mexican welcome home to members and guests arriving during the day at The Royal Sands, The Royal Islander, The Royal Haciendas and The Royal Cancun.

The Royal Sands, The Royal Islander and The Royal Haciendas, June 13
Wearing traditional dress, the Social Activities team were on hand at all three resorts to greet each arriving van with rattles, streamers, Mexican music and dance. Management representatives and employees from the Front Desk, Concierge, Housekeeping, Security, Food & Beverages, the Spa, Media and other departments also joined in the applause as members and guests alighted from their vans and cars and waited as bellboys sprayed their luggage before escorting them into the lobby for a welcome drink and check-in. At 3 p.m. at The Royal Sands and The Royal Islander, the Social Activities team thanked everyone for coming at a welcome cocktail on the pool deck where not even a heavy shower could dampen the happiness of members, guests or their hosts.

At The Royal Haciendas in the Riviera Maya, staff also welcomed members and guests with our hallmark hospitality, joy and touches of Mexican tradition. Many were wearing sombreros and traditional dress and all greeted guests with the customary Yucatan gesture of the hand placed over the heart. There was music, streamers and clapping and in the lobby several of the housekeepers performed the traditional jarana dance from the Yucatan.
Members and guests received welcome cocktails and cookies with Mexican icing in the lobby and were invited to a flower arch to have their photo taken with staff. The celebrations continued into the evening with the Mexican Fiesta and a mariachi serenade.

See the June 13 video

June 20 at The Royal Cancun
On June 20, led by the Activities team, Management representatives and bellboys Jeremías and Reynaldo, a group of employees from different departments at The Royal Cancun welcomed members and guests with deafening applause, cheers, background mariachi music and dance.

“We are so happy to be back,” “We have been counting the days,” “We have been looking forward to this so much, it’s great to be here,” are some of the words we heard from arriving members on both days. Some were overjoyed to see Royal Resorts friends again and all were looking forward to their vacation and their first dip in the Caribbean.

Staff welcomed arriving members and guests wearing their masks, respecting social distancing rules and all other hygiene protocols now in place as part of the new Royal Care Standard health and safety program to make home away from home cleaner and safer than ever for you and your family.

We look forward to welcoming owners, members and guests to Grand Residences on July 4.

The Royal Sands, The Royal Haciendas y The Royal Islander reciben la certificación Clean & Safe Check

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El Royal Care Standard, nuestro nuevo nivel de cuidado e higiene, sigue los lineamientos de higiene de la Organización Mundial de la Salud y la Secretaría de Salud de México y los inspectores del gobierno han visitado los resorts para asegurar su cumplimiento. The Royal Sands, The Royal Haciendas y The Royal Islander recibieron el certificado Clean and Safe Check de la Secretaria de Turismo y la Secretaría de Salud de Quintana Roo. El proceso de certificación se está llevando a cabo en el resto de los resorts.
Este certificado oficial también cuenta con el sello de aprobación Safe Travels del World Travel & Tourism Council.
Cancún, la Riviera Maya y el Caribe mexicano fueron los primeros destinos en América en recibir el Safe Travels Global Security Stamp otorgado por el World Travel & Tourism Council y respaldado por la Organización Mundial de Turismo (UNWTO) por su adherencia a los nuevos protocolos internacionales de seguridad sanitaria.

All Inclusive Dining in your Home away from Home

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The Refine All-Inclusive package at The Royal Haciendas, The Royal Sands and The Royal Cancun now includes even more dining experiences for members to enjoy in their home away from home. Members are entitled to the discounted rate of US$69 per adult per day and can also take advantage of the exclusive Book for 6 days and the 7th day is free promotion.

The REFINE All-Inclusive package includes meals and beverages at all restaurants and bars at The Royal Haciendas, The Royal Sands and The Royal Cancun and at Hacienda Sisal, El Conquistador and Captain’s Cove in Cancun.

Check out the new features
• More open-air dining experiences such as dinner under the stars, cookouts, theme nights and live music on the terrace during the week
• The new Royal Originals menu featuring dishes that are longtime Royal Resorts family favorites
• The expanded Royal Eats Room Service menu gives you more choices for in-room meals with family and friends
• Choose from the a la carte menus in our restaurants and we’ve made changes to the buffets too, giving you plenty of choices with more daily specials, show kitchen stations, individual presentations, staff to serve you and additional hygiene and social distancing measures

Exclusively for members
Enjoy exclusive Refine amenities and benefits for members, plus 15% off the surcharge for premium dishes like lobster.

Book 6 days and the 7th day is free
Take advantage of the exclusive member offer: Book 6 days and the 7th day is free. You can purchase the All-Inclusive package before you travel by calling
Toll free 1 866-733-7715 or at the Front Desk in The Royal Sands, The Royal Cancun or The Royal Haciendas.

Jerry Flores returns to Royal Resorts

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We are pleased to welcome a familiar face back to Royal Resorts. Gerardo “Jerry” Flores Soria has been appointed as our new Sales Director for Vacation Ownership and Grand Residences.
Gerardo Flores joined Royal Resorts in 1990 as a PR at Captain’s Cove and went on to become one of our top sales representatives.
During his time at Royal Resorts, Jerry received awards from AMDETUR, the Mexican Association of Tourism Developers, as one of the top vacation ownership sales representatives in Mexico. He also won Interval International’s Sell Away competition for international sales teams seven years running.
Jerry has spent the last five years working for Starwood and then Marriott at Westin Laguna Mar. He brings the experience of working for these international companies to his new job.
We are sure that you will want to join us in welcoming Jerry back to the Royal Resorts family.

The Royal Sands receives Clean & Safe Check certification and the Safe Travels seal

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The Royal Care Standard, our new level of care and hygiene, follows World Health Organization and Mexican Department of Health hygiene guidelines and government inspectors have visited the resorts to ensure compliance. The Royal Sands is the first of our resorts to receive the Clean and Safe Check certificate from the Quintana Roo Tourism Board and Department of Health. The certification process is underway for the other resorts.
This official certificate also has the Safe Travels seal of approval from the World Travel & Tourism Council.
Cancun, the Riviera Maya and the Mexican Caribbean were the first destinations in the Americas to receive the Safe Travels Global Security Stamp issued by the World Travel and Tourism Council (WTTC) and backed by the World Tourism Organization (UNWTO) for their adherence to new international sanitary security protocols.

What’s new at Royal Resorts?

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Kinoko, the new Asian restaurant at The Royal Haciendas
Offering a tempting selection of Japanese, Chinese and Thai dishes, Kinoko, our new Asian restaurant at The Royal Haciendas is now open! Try the freshly made sushi and book your table for the Teppanyaki and Shabu-shabu dining experiences.
Kinoko is located in the lobby opposite La Rotonda Bar and has views looking out over the Phase I gardens. Currently open Monday, Tuesday, Wednesday and Friday. Reservations are required for Teppanyaki and Shabu-shabu service.

Urban Corner: The Royal Haciendas serves up grill favorites for lunch
Wherever you are in the world, from big cities to bustling markets or island beach destinations, the street food menu invariably includes something sizzling, hot and tasty off the grill. Rincón Urbano or Urban Corner is The Royal Haciendas take on these popular dishes. Try these new lunch specials during the week at Sol Grill and Luna Grill. They are available from 12 p.m. to 3 p.m. and the current line up includes:

Sunday: Paella and BBQ, Sol Grill
Monday: Tacos de Canasta, Luna Grill
Tuesday: BBQ, Sol Grill
Wednesday: Pastor Tacos, Luna Grill
Thursday: Taco Medley, Luna Grill
Friday: Jerk Chicken, Sol Grill

The Luna Grill kiosk also serves beef, pork, chicken and shrimp tacos during the week.

The new Royal Haciendas Members Lounge opens
The morning of June 22 saw the inauguration of the new Members Lounge at The Royal Haciendas. Resort Member and representative of The Royal Haciendas Advisory Council Deborah Buchma took time out from her vacation to do the honours by cutting the inaugural ribbon.
Located in the lobby, the new Members Lounge is light, airy and has relaxing décor. The comfy chairs and tables are perfect for reading, sipping morning coffee or catching up with fellow members.
A Valet is on hand to help The Royal Haciendas members with anything they might need. There are two computer stations for Business Center services, TV and digital newspapers and books. Complimentary coffee, tea, water, juice, soft drinks and a chef’s selection of delicious snacks are available.
The Members Lounge is open from 7 a.m. to 3 p.m. with Valet Service and snacks. Members who would like to use the computers during the evening may ask Front Desk staff to open it from 3 p.m. to 11 p.m. (no coffee service or Valet in the afternoon and evenings).
We hope that The Royal Haciendas members use and enjoy the new lounge during their next vacation.

New Activity Center and Kids Club at The Royal Islander
The former shuttle bus station at The Royal Islander has been transformed into a new Activity Center and Kids Club. With plenty of space, bright colors and an open-air terrace for activities, the facility is already proving very popular. Open: 9 a.m. to 5 p.m.

The Royal Care Standard, new health and safety measures at Royal Resorts

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The Royal Care Standard, new health and safety measures at Royal Resorts

At Royal Resorts, the health and wellbeing of our guests and employees is our top priority. We have always operated to the highest cleaning and sanitation standards, but the COVID-19 challenge requires raising them even more. The Royal Care Standard is a new level of care and hygiene, part of our continued commitment to your health and safety.

The Royal Care Standard comprises additional hygiene and sanitization protocols for guest rooms, public areas, offices and back of house where staff work behind the scenes, in accordance with guidelines issued by the Mexican Department of Health and the World Health Organization.

The new measures that will be in place when the resorts reopen range from the use of face masks by staff and social distancing to new sanitation procedures in rooms, activity centers and kids clubs, the Spa and gyms, restaurants and bars, as well as convenience stores. We are also using digital technology to give members and guests contactless options, for example using the Royal Resorts App for check in and check out and QR codes to consult menus online.

Here are some examples of Royal Care Standard measures:

  • Practice social distancing  and avoiding physical contact when attending guests.
  • Widespread availability of hand sanitizer gel for guests and staff to use throughout the resorts. Arriving members and guests will find a hygiene kit in their room that includes hand sanitizer, face masks and wipes.
  • Incorporation of additional sanitation protocols and disinfectants in our daily room cleaning procedures, including extra cleaning for frequently touched surfaces and soft furnishings.
  • Around the resorts, high traffic areas and surfaces such as tables, door handles, elevator buttons and handrails will be cleaned and disinfected even more frequently during the day.
  • Changes to seating plans and operating protocols in restaurants and bars.
  • Sports gear, games, Kids Club toys, gym equipment and fitness machines are cleaned and disinfected after each use.
  • Vans and buses are cleaned and sanitized after each journey. Passenger numbers will be reduced to allow for social distancing. Luggage will be sprayed before being stowed in vans and on arrival at the resort.

We will be sharing more detailed information on the Royal Care Standard in the weeks to come as we prepare for your return.