Renovation and a new concept at The Royal Caribbean

Renovation and a new concept at The Royal Caribbean

The Royal Caribbean has now closed for a complete renovation and redesign of the resort service areas and villas. We are excited to announce that it will open next winter as Royal Uno®, the flagship resort of the latest brand developed by the Royal Resorts® group.

Royal Uno marks an expansion of Royal Resorts into the all-inclusive vacation market to offer an exceptional experience for families.

Royal Uno will have a mix of rooms, one-bedroom and two-bedroom ocean-view suites with a fresh Caribbean design, all queen-size or king-size beds and additional indulgences such as whirlpools or plunge pools on the terrace in ground floor beachfront units.

With five restaurants, a café and pool, beach, sports and lobby bars, it will offer a world of tempting flavors with something for everyone.

A spa, gym, kids club and family play areas, daily activities and nightly entertainment make Royal Uno the perfect spot for an all-inclusive Cancún vacation with family and friends, with the hospitality, quality and service that are Royal Resorts hallmarks.

More information will be published soon on www.royalunoresort.com 

Day passes for members

Royal Resorts members are welcome to visit Royal Uno during their vacation, however as it will be 100 percent all-inclusive, they will need a day pass. Specially discounted Royal Resorts member day passes will be on sale at the Front desk (subject to availability).

The Royal Islander members will have additional benefits

– Access to the Spa and Gym (fees apply)

– Dining at specialty restaurants

 

There will be exclusive member discounts at Royal Uno, coming in 2020.

We look forward to showing you the new Royal Uno and we will be sharing more news with you about its transformation in the months to come.

 

In the meantime, if you are planning a trip to Cancun this winter and would like to extend your Royal Resorts vacation by renting additional nights, visit the Royal Reservations website, call 888 838 7842 or contact our Call Center agents.

Important news about a new Timeshare scam

It is Royal Resorts policy to alert members of possible scams attempted by companies or individuals operating online. On this occasion we would like to share reports received from Grand Residences owners about a company called The Brokerage Group LLC, which called or emailed them about their units.

This company appears to be operating out of New York. According to the letter we have seen the owner or member is asked to complete and return a form with details of their vacation ownership. Once this is done and if said membership is deemed qualified for resale they will then receive an offer from the assigned broker, in this case, someone called John Downey.
Royal Resorts has no business relationship with The Brokerage Group LLC or its representatives. We recommend that you do not engage with it or its representatives. Do not submit the membership information requested, and above all, do not send money if they mention a processing fee.

When such companies contact you via email or phone to offer unsolicited broker, resale, exchange or rental services and ask for cash in advance to cover “administrative fees”, “processing fees,” “guarantees” or “deposits” it is generally a good indication that they may not be genuine and if you pay it is very possible that you will not hear from them again.
Protecting your personal information

Royal Resorts has a rigorous privacy policy and is in full compliance with privacy laws. Our members’ personal information is confidential and we do everything possible to protect it. We do not sell and have never sold personal information to third parties.
Always follow these steps if you receive a suspicious email or phone call:

• Check the source of the email if the company or individual claims to be associated with Royal Resorts. All Royal Resorts communications are sent from an official royalresorts.com email address, if this is not the case, then the email is not from Royal Resorts.
• Disregard the email or phone call if money is requested in advance for resale or other timeshare-related services.
• Do not supply personal data or the contact details of friends if referrals are requested.
• Do an online background check on the company to see if it is legitimate.
• Ask Royal Resorts if you are in any doubt, we are here to help you.
• Above all, do not send any money.

We recommend that you avoid disclosing your personal information on forums, blogs and other open media venues and participation in Internet referral schemes that ask you to send the names and details of friends. When you provide your information to others in order to rent, sell or lend your unit please ensure that your information will be protected.

Villa Renovation Program (FF&E) at The Royal Sands

Royal Resorts would like to share this update on the Villa Renovation Program (FF&E) program at The Royal Sands. As of December 12, 2019 305 villas have been renovated. You can see the list of 35 units that have not yet been completed below. The project is scheduled for completion in 2020.

Villas with new furniture but work still to be done in the kitchen

  • C-5108
  • L-5834
  • K-5532
  • A-5302
  • L-5835
  • L-5536
  • D-5411
  • N-5441
  • D-5510
  • P-5249
  • N-5642
  • M-5839
  • P-5347
  • F-5316
  • P-5245
  • D-5611
  • I-5326
  • P-5447
  • C-5308
  • N-5842
  • N-5541
  • J-5829
  • L-5437
  • A-5601
  • N-5241
  • P-5745

Villas still to be painted

  • E-5915
  • I-5226
  • L-5234
  • N-5142
  • P-5246
  • P-5545


Painted villas awaiting new furniture and kitchen upgrade

  • L-5734
  • N-5440
  • L-5236
  • N-5440

We hope that you find this information useful. We will be publishing additional updates as work progresses.

Kitty Fisher

It is with great sadness that we inform you that Mrs. Kitty Fisher, one of our longtime members at The Royal Islander passed away suddenly last week.

Mrs. Fisher was a familiar face at the resort, spending several weeks there in the spring and fall. Over the years, she made many friends among guests and staff and was a much-loved member of the Royal Resorts community. Her husband Bob was an Advisory Council representative at The Royal Islander from 2011 to 2015.

Kitty will be greatly missed by all who knew her.  Our thoughts and prayers go out to the Fisher family in their time of sorrow.

The Royal Islander Advisory Council made a donation to the Royal Resorts Foundation in loving memory of Kitty.

Shopping to help a community

Shopping for organic or community products such as honey, coffee, chocolate, vanilla, salsas and preserves helps support sustainable development in rural areas of southeast Mexico. By purchasing Pitahi papaya and pitahaya or dragon fruit jam at The Royal Market you can help improve lives in the village of Chumpon in the Zona Maya, central Quintana Roo.

The native pitahaya cactus is grown in the Chumpon area for the export market. A group of local women decided to make jam from surplus fruit as a way of boosting income and employment opportunities in their community. They founded the Ulu Umil Beh cooperative and began cooking. Their preserves are now stocked by stores in the Riviera Maya and served in some hotels.

Pitahi jam, on sale at The Royal Market. Try some on your next trip.

MAY WINNER OF MONTHLY RAFFLE FOR MEMBERS ATTENDING MARKETING EVENTS

Mr. & Mrs. Murrin, members at The Royal Sands, were the latest winners of the monthly raffle for members attending Marketing events such as the Orientation Briefing, Taco Party or the Welcome Party. 

All members who go to the social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. The prize is a one-week stay for two in a room at The Royal Haciendas. The names of the lucky winners will be published in Members News each month.

Congratulations to Mr. & Mrs. Murrin, the May winners

Royal Dining News

Here’s a round up of the latest dining news from the Royal Resorts restaurants.

•New at Hacienda Sisal, Taco Tuesday

On your next trip try the Taco Tuesday lunch special at Hacienda Sisal. Enjoy several tasty varieties of Mexico’s favorite snack for $190 pesos per person. It includes shawarma-style grilled pork for tacos al pastor, tacos de canasta or steamed tacos, carnitas or marinated pork and chicken served with homemade tortillas. Salsas, refreshing fruit-flavored water to drink and dessert are included. Available from 1 p.m. to 4 p.m.

Also at Hacienda Sisal, the Pozole Thursday lunch special is a chance to try another classic Mexican dish. Pozole is a tasty soup with pork or chicken, corn, shredded lettuce, radish, chopped onion and coriander, crispy tortilla strips and salsa.

•Seafood night at La Palapa del Sol, The Royal Haciendas

La Palapa del Sol is offering a new theme dining experience on Fridays, Seafood night. The seafood buffet features the catch of the day, shrimp and other fruits de mer cooked to a variety of recipes.

•Early bird special at La Trattoria

From 5 to 6 p.m. La Trattoria at The Royal Cancun now has an Early bird dinner special.

Seaweed Update

You may be wondering about seaweed and whether it is washing ashore on the beaches in the Riviera Maya. We are seeing some sargassum landings this season, as we did in 2018. However, it is important to note that landings occur from time to time, they are not constant, and that not all beaches are affected.

The authorities are monitoring satellite imagery to forecast when patches of seaweed may approach the coast. The Federal government has designated the Navy to coordinate the beach cleaning campaign.

What is Sargassum?

It is natural for seaweed to wash up on the beach from season to season, after storms and in the summer heat. However, in recent years we have been seeing larger quantities of two species of seaweed known as Gulfweed or Sargassum (Sargassum natans and Sargassum fluitans) coming ashore in the Riviera Maya, Cancun and other parts of the Mexican Caribbean. Similar landings occur in the Caribbean islands, West Africa and along the Gulf coast of the United States, including Florida.

The word Sargassum or Sargasso comes from the Portuguese word sargaço, which means “little grapes,” a reference to the air-filled bladders that enables this species of seaweed to float on the surface and move with the currents. Unlike other algae that are rooted in the seabed or attached to rocks or corals, pelagic or free floating sargassum grows and reproduces as it drifts through the water.

Pelagic Sargassum is historically associated with the Sargasso Sea in the North Atlantic Ocean where vast patches of it are a habitat for marine life such as microscopic plants, shrimp, crabs, sea horses, baby fish and turtles.

Sometimes ocean currents transport lines or patches of this seaweed to areas beyond the Sargasso Sea. However, biologists believe that the sargasso that is affecting the Caribbean region and the coast of Quintana Roo has a different source, thousands of kilometers to the south. They have discovered that the seaweed is now flourishing in a second area off the coast of Brazil in the tropical Atlantic. Mats of it drift on ocean currents and are dispersed throughout the Caribbean.

Why has there been so much of it in recent years?

The causes of the seaweed proliferation or blooms have been attributed to climate change, which is triggering rising sea temperatures, and the presence of excessive nutrients in the water. Organic matter from deforestation, fertilizers and other chemicals in runoff from the Amazon River and its many tributaries (and from coastal areas of other countries the seaweed passes on its journey north) provide the nutrients that the seaweed needs to grow.

What is being done to clean the beaches?

In the Mexican Caribbean, a campaign is underway to collect seaweed when it lands on public beaches. Brigades are working along the coast including Xcalak, Mahahual, the Tulum area and Playa del Carmen.

The Mexican government has designated the Mexican Navy to coordinate initiatives this year. The Quintana Roo State government divided the coast into nine sectors in which many hotels and resorts will have their own cleaning programs and will coordinate with the authorities and there are volunteer beach cleaning initiatives too.

In addition to beach cleaning brigades, floating barriers may be installed along certain stretches of coastline susceptible to sargassum landings in order to deflect it and reduce the amount coming ashore. Specially equipped boats will be used to collect the seaweed while at sea.

In Cancun and Playa del Carmen, the municipal governments have said that a portion of the Environmental Fee charged to hotel guests will be tagged for beach cleaning.

When seaweed accumulates in the shallows in areas where there is little wave action, for example in reef lagoons or in sheltered inlets, it begins to decompose, giving the water a brown tint and pungent odor. As it breaks down, the amount of oxygen in the water is depleted, and the sunlight that sea grass and coral reefs need for growth is blocked. This can weaken coral communities, making them more vulnerable to disease, and harm fish and other marine life.

Puerto Morelos Protocol

In the municipality of Puerto Morelos, the local authorities, hotels, conservationists and biologists from the UNAM (National University of Mexico) research station joined forces and issued the Puerto Morelos Protocol on the best ways to collect seaweed and dispose of it.

They propose an approach including boats to harvest the seaweed before it hits the coast, installing floating barriers and cleaning brigades that use methods that protect the beach and reduce the amount of sand removed with the seaweed.

Seaweed washing up on the shoreline should be transferred to a single landfill site, which must be covered with a geo-membrane to prevent salt and organic seepage contaminating the water table as the seaweed dries out.

Possible uses for the seaweed collected are also being studied. If properly processed, it can be used as a fertilizer, in the food, pharmaceutical, textile or construction industry or for biofuel. Some local companies are experimenting with making paper, cardboard and containers from seaweed. One enterprising Puerto Morelos ecologist has even built and donated houses for low-income families made with bricks containing compressed seaweed.

Royal Resorts

An external company has been hired for the season to clean the beach at The Royal Sands, The Royal Caribbean and The Royal Islander in the morning using a tractor sweeper and a cleaning brigade will be brought in three days a week from 7 a.m. to 3 p.m. If additional help is needed at any time, Gardening and Security staff will join in.

The Royal Haciendas

Beach cleaning takes place every day from 7 a.m. to 3 p.m. and for longer if necessary. In addition to the resort’s beach sweeper, a beach cleaning brigade of 14 external workers has been hired. Some Gardening and Cleaning staff also participate for at least four hours a day and for the entire shift if the situation warrants it.

Grand Residences by Royal Resorts

At Grand Residences by Royal Resorts to the south of Puerto Morelos, a mechanized beach sweeper operates six hours a day if needed. The resort’s team of gardeners is also on call to offer additional support should it become necessary.

Turtle nesting season

It is turtle nesting season and adult turtles may struggle when there is excessive seaweed on a beach where they are trying to come ashore to lay their eggs. Conservationists are concerned that the hatchlings may become entangled in it and will be watching over them later in the season.

Beach cleaning rules limit the use of heavy machinery on dry sand to prevent it from compacting or causing irreversible damage to turtle nests and eggs. Tractors can only be used on the shoreline where the waves break and during the morning, not in the evening.

Seaweed fast facts

•Seaweed washes up on the beach naturally

•Seaweed is an important habitat for marine life

•The presence of seaweed does not mean that the beach is polluted

•You can still swim in the sea but with care. Avoid swimming through large patches of seaweed

•Showering after swimming is recommended

•Rinse out your swimsuit after use

Seaweed will not sting you. However, microscopic creatures or insects may be trapped in the weed and can occasionally irritate the skin, hence the recommendation to rinse off after sea bathing

We hope that this information is useful. You can check the Royal Resorts webcams to see how the beaches are looking. Further updates may also be published during the summer on the Royal Resorts blog.

[Sources: Puerto Morelos information, Puerto Morelos Protocol]

Royal Resorts Rewards now valid for five years

We have some great news for Royal Resorts Rewards members. Your Rewards are now valid for five years instead of three, giving you even more time to use them.

Remember that you can earn and redeem Royal Resorts Rewards in a number of ways during your vacation and even when you are back home.

Earn Rewards

  • Every time you dine at Royal Resorts restaurants, including Hacienda Sisal, Captain’s Cove, El Conquistador, Los Murales and El Faro Grill and Flor de Canela at Grand Residences
  • When you book tours through Thomas More Travel, spa treatments and massages and for purchases at The Royal Market and La Paloma Gift Shop
  • For eligible stays and products booked through the Royal Resorts Reservation Center (call center and websites)
  • By purchasing Life Extension products or Skymed memberships
  • By participating in the Friends & Family referral program

* Purchases must be charged to your room to earn Rewards. When you check out let Front Desk staff know which account to credit with the Rewards earned on each key card during your stay.

Redeem Rewards

You can use the Royal Resorts Rewards in your account to

  • Pay your annual Club Service Fee
  • Pay the resort bill on your next vacation
  • Make a donation to the Royal Resorts Foundation
  • Redeem Rewards by phone only to pay for eligible stays and products booked through Royal Resorts Reservation Center

Your Guests can now earn Rewards too

Remember that your guests can now sign up for Royal Resorts Rewards and earn Rewards during their vacation.

Get started

If you haven’t activated your Royal Resorts Rewards account yet, you can do so by visiting RoyalResortsRewards.com Log in with your member email/ID and PIN or click Join Here if you are a guest. Accept the Terms and Conditions and you are good to go.

For Customer Service contact Interval Servicing (ISCO)
Toll Free from US and Canada 1-877-736-4552
Toll Free from Mexico 01-800-099-0486
All Other Countries +1 (954) 485-5400
rewardsprogram@royalresorts.com

 

Royal Resorts Dining News

New Caribbean Show at Captain’s Cove

There is a new Caribbean Night on Wednesdays in the bar area at Captain’s Cove. Don’t miss the dance show and a delicious buffet of traditional Caribbean dishes.

There are nine dancers on stage in a colorful show that moves to the beat of salsa, merengue, cumbia, mambo and chachacha.

The buffet spread ranges from classic Caribbean dishes such as Jerk chicken and BBQ ribs, Ropa Vieja beef stew and fish curry to fried plantains, seafood soup and Moros y Cristianos or Cuban-style rice and beans.

The Captain’s Cove Caribbean Night costs $590 pesos per adult and includes the buffet, show and mojitos, daiquiris, margaritas, draft beer and sodas. If you have the REFINE All-Inclusive package it is included.

Wednesday evening from 5:30 – 9 p.m. (dance show from 7:30 to 8:15 p.m.).

And if you enjoy lunch at Captain’s Cove, ask about the new lunch menu special available from Monday to Friday, 12 p.m. to 5 p.m.

New dishes and menu specials to try

Try the Hacienda Sisal Caldo de Piedra, a traditional seafood broth from Oaxaca and the Smoke Margarita cocktail in Sidelines Bar at The Royal Sands.

If you are staying at The Royal Islander and want to grab a quick lunch at The Royal Caribbean, there’s a new casual lunch special that you can order on the Tradewinds terrace, poolside or on the beach.

Finally, the Mexican Fair is now part of the popular Mexican Night at The Royal Haciendas once more. Shop for handicrafts and souvenirs before going into Las Palapa del Sol for the buffet and mariachi serenade on Saturday night.