Royal Resorts Rewards now valid for five years

We have some great news for Royal Resorts Rewards members. Your Rewards are now valid for five years instead of three, giving you even more time to use them.

Remember that you can earn and redeem Royal Resorts Rewards in a number of ways during your vacation and even when you are back home.

Earn Rewards

  • Every time you dine at Royal Resorts restaurants, including Hacienda Sisal, Captain’s Cove, El Conquistador, Los Murales and El Faro Grill and Flor de Canela at Grand Residences
  • When you book tours through Thomas More Travel, spa treatments and massages and for purchases at The Royal Market and La Paloma Gift Shop
  • For eligible stays and products booked through the Royal Resorts Reservation Center (call center and websites)
  • By purchasing Life Extension products or Skymed memberships
  • By participating in the Friends & Family referral program

* Purchases must be charged to your room to earn Rewards. When you check out let Front Desk staff know which account to credit with the Rewards earned on each key card during your stay.

Redeem Rewards

You can use the Royal Resorts Rewards in your account to

  • Pay your annual Club Service Fee
  • Pay the resort bill on your next vacation
  • Make a donation to the Royal Resorts Foundation
  • Redeem Rewards by phone only to pay for eligible stays and products booked through Royal Resorts Reservation Center

Your Guests can now earn Rewards too

Remember that your guests can now sign up for Royal Resorts Rewards and earn Rewards during their vacation.

Get started

If you haven’t activated your Royal Resorts Rewards account yet, you can do so by visiting RoyalResortsRewards.com Log in with your member email/ID and PIN or click Join Here if you are a guest. Accept the Terms and Conditions and you are good to go.

For Customer Service contact Interval Servicing (ISCO)
Toll Free from US and Canada 1-877-736-4552
Toll Free from Mexico 01-800-099-0486
All Other Countries +1 (954) 485-5400
rewardsprogram@royalresorts.com

 

Royal Resorts Dining News

New Caribbean Show at Captain’s Cove

There is a new Caribbean Night on Wednesdays in the bar area at Captain’s Cove. Don’t miss the dance show and a delicious buffet of traditional Caribbean dishes.

There are nine dancers on stage in a colorful show that moves to the beat of salsa, merengue, cumbia, mambo and chachacha.

The buffet spread ranges from classic Caribbean dishes such as Jerk chicken and BBQ ribs, Ropa Vieja beef stew and fish curry to fried plantains, seafood soup and Moros y Cristianos or Cuban-style rice and beans.

The Captain’s Cove Caribbean Night costs $590 pesos per adult and includes the buffet, show and mojitos, daiquiris, margaritas, draft beer and sodas. If you have the REFINE All-Inclusive package it is included.

Wednesday evening from 5:30 – 9 p.m. (dance show from 7:30 to 8:15 p.m.).

And if you enjoy lunch at Captain’s Cove, ask about the new lunch menu special available from Monday to Friday, 12 p.m. to 5 p.m.

New dishes and menu specials to try

Try the Hacienda Sisal Caldo de Piedra, a traditional seafood broth from Oaxaca and the Smoke Margarita cocktail in Sidelines Bar at The Royal Sands.

If you are staying at The Royal Islander and want to grab a quick lunch at The Royal Caribbean, there’s a new casual lunch special that you can order on the Tradewinds terrace, poolside or on the beach.

Finally, the Mexican Fair is now part of the popular Mexican Night at The Royal Haciendas once more. Shop for handicrafts and souvenirs before going into Las Palapa del Sol for the buffet and mariachi serenade on Saturday night.

New Beach Gym at The Royal Sands

If you are due to travel to The Royal Sands soon, there is a new activity for you to try, a Beach Gym. Work out on the wooden apparatus using the rings, ropes and benches and enjoy the spectacular view.

Would you like to help Royal Resorts staff practice their English?

If you enjoy chatting to staff as they practice their English, then why not become an English volunteer? Take an hour out of your vacation and join an English class to help employees fine-tune their language skills during a fun conversation session.

If you would like to help out in an English class, please contact the English teachers in the Human Development department during your stay by calling: The Royal Cancun ext. 61723, The Royal Sands ext. 65724, The Royal Islander ext. 64726 and The Royal Haciendas ext. 66721 or email: ezarate@royalresorts.com

Internet now free at The Royal Market

For those of you who use the Royal Market Internet service, we have some fantastic news for you. It is now free, no more web pass purchases required. Printing charges will still apply.

MARCH WINNER OF MONTHLY RAFFLE FOR MEMBERS ATTENDING MARKETING EVENTS

Kirk Chapin, member at The Royal Sands, was the latest winner of the monthly raffle for members attending Marketing events such as the Orientation Briefing, Taco Party or the Welcome Party. 

All members who go to the social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. The prize is a one-week stay for two in a room at The Royal Haciendas. The names of the lucky winners will be published in Members News each month.

Congratulations to Kirk Chapin, the March winner

Construction work resumes next to The Royal Cancun

We would like to share some information with The Royal Cancun members about the construction of a new hotel on the plot of land next to the resort bordering Buildings 2, 4, 6 and the tennis courts.

According to the construction company, the lot will be the site of a 400-room hotel belonging to the AM Resorts group.

Building work is now underway and will take approximately two years, with the opening of the hotel planned for 2021. During this time, we believe that there will be noise and dust associated with construction work, especially from April to June of this year when the foundations and pilings are expected to be laid.

Members and guests staying in Buildings 2, 4 and 6 are the most likely to be affected. We regret any inconvenience that this work may cause. The Royal Cancun staff will do its best to make them as comfortable as possible during their stay.

FEBRUARY WINNER OF MONTHLY RAFFLE FOR MEMBERS ATTENDING MARKETING EVENTS

Gretchen Lally, member at The Royal Sands, was the latest winner of the monthly raffle for members attending Marketing events such as the Orientation Briefing, Taco Party or the Welcome Party. 

All members who go to the social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. The prize is a one-week stay for two in a room at The Royal Haciendas. The names of the lucky winners will be published in Members News each month.

Congratulations to Gretchen Lally, the February winner

Update on Travel to the State of Quintana Roo

You may have seen media reports this week mentioning Cancun. We hope that this update answers any concerns that you might have about the area. Our advice is to continue with your vacation plans. It is safe to travel to Cancun, the Riviera Maya, the Yucatan Peninsula and many other parts of Mexico.

 

Cancun, Playa del Carmen, Riviera Maya, Cozumel and other destinations in the state of Quintana Roo and the Yucatan Peninsula as a whole have always been, and remain, among the safest places in the world for visitors. However, violence associated with organized crime can occur anywhere in the world and unfortunately, Cancun has seen a number of homicides in recent days linked to disputes between rival criminal groups. These incidents took place in districts of the city that are not frequented by tourists and that are miles away from the Hotel Zone on Cancun Island.

 

Safety of visitors is a top priority for Mexico

Mexico is one of the world’s most popular travel destinations, welcoming over 41 million international visitors in 2018. The safety of visitors wherever they are in the country is a priority for the government. The authorities are extremely vigilant in all tourist destinations and major cities.

 

Millions of tourists visit the Mexican Caribbean each year and the authorities work closely to ensure the safety of visitors and residents. Security has been further upgraded this year with the implementation of additional monitoring measures, more security cameras, extra police for the cities of Cancun and Playa del Carmen and increased coordination between municipal, state, federal police and the military. The number of English-speaking Tourist Police on duty in Cancun Hotel Zone and Playa del Carmen to assist visitors will also be increased.

In October 2018, 3,200 military police arrived at a new base located to the north of Cancun in Isla Mujeres municipal district. They are patrolling neighborhoods on the outskirts of Cancun, Playa del Carmen and in other parts of the state in coordination with the police and carrying out surveillance and intelligence gathering.

One of the most important security initiatives presented by President Lopez Obrador is the creation of a new National Guard, a proposal that has been approved by the House of Representatives and be formed over the next few years.

Interpreting travel advisories

The US State Department travel advisory system classifies threat levels in countries around the world from 1 to 4, with 1 being the lowest threat level and 4 the highest. Mexico is in the Level 2 category, which is the same as many European countries

 

such as Germany, France, United Kingdom, Spain and Italy and the recommendation is for ‘Visitors to Exercise Caution.’

The current US State Department Mexico travel advisory places no restrictions on visiting Cancun, Riviera Maya, Puerto Vallarta or Los Cabos, some of the world’s most popular vacation spots.

Some Mexican states that have seen an upsurge in violence associated with organized crime are classified as having a higher threat level. In some of these cases, specific regions of the state that may be off the tourist track anyway are mentioned,

for example, remote mountainous or border areas and certain highways, towns or specific neighborhoods in cities.

The key to safe travel anywhere is common sense

Major cities in the US and around the world have neighborhoods with a reputation for crime and gang violence and this is also the case in Mexico. Common sense is the key to safety wherever you travel, whether at home or abroad, and may we suggest that you take certain precautions, just as you would if you were going to a new city in your own country or elsewhere.

Always be aware of your surroundings and stay alert, stick to reputable restaurants, bars and other establishments in well-known tourist areas of the city and drink responsibly. Do not display expensive jewelry or large amounts of cash in public. Take care when visiting unfamiliar areas and avoid walking alone at night through poorly lit neighborhoods or isolated areas.

Don’t drive in isolated areas at night and always use toll roads for longer journeys

The sale, possession and consumption of illegal drugs is a federal offence in Mexico.

 

Security at Royal Resorts

Royal Resorts has the security and comfort of its members and guests as its top priority. Security guards patrol the resorts and the beaches 24 hours a day. There are closed circuit cameras in public areas and other key locations. Check points have also been installed at the entrances of the resorts to monitor and control vehicles entering the premises.

There is no reason for you to change your travel plans. You’ll enjoy your stay in Cancun, the Riviera Maya and the Yucatan.

 

Useful links

 

The following link is to an article in Travel Pulse, a travel industry publication and may be useful too:

https://www.travelpulse.com/news/destinations/is-mexico-a-safe-destination-for-spring-break-vacation.html?utm_content=85550558&utm_medium=social&utm_source=twitter&hss_channel=tw-19855852

Nuevo Members Lounge en The Royal Sands

Siempre estamos buscando nuevas formas de enriquecer su experiencia vacacional y basada en la recomendación hecha por el Consejo Consultivo de The Royal Sands y comentarios de los socios, les presentamos nuestro más reciente proyecto, un Members Lounge o Sala para Socios en Sidelines Bar en The Royal Sands.

A partir de 18 de febrero, el Members Lounge exclusivamente para socios de The Royal Sands abrirá de lunes a viernes, de 7 a.m. a 11 a.m. (horario sujeto a cambio). Estarán disponibles periódicos, café, té, agua, infusiones de frutas y galletas de cortesía.

Este será el segundo Members Lounge abierto en Royal Resorts; el Members Lounge de The Royal Haciendas abrió en el 2018 y se localiza en el Bar La Rotonda.