New Government Environmental Fee for all Resort Guests in the Riviera Maya

Members soon to travel to The Royal Haciendas should be aware of a new municipal tax in the Riviera Maya that comes into effect on October 1, 2017. As part of its work to preserve the extraordinary natural beauty of the area, the Solidaridad Municipal Government will begin charging an Environmental Sanitation Fee to all hotel and resort guests in Playa del Carmen and the Riviera Maya.

This new initiative includes members and guests staying at The Royal Haciendas. In accordance with Municipal Finance Law, the Environmental Sanitation Fee that will be charged to your account is as follows:

Room/One-bedroom Suite   $10 pesos per night

Two-bedroom Villa               $20 pesos per night

As of January 1, 2018, $20 pesos per night will be charged for the Room/One-bedroom Suite and $40 pesos per night for the Two-bedroom Villa.

What will the tax be used for?

The proceeds from this new green tax charged to all hotel and resort guests in the Riviera Maya will be used to contribute to environmental protection and sanitation initiatives such as:

  • Beach conservation and upkeep
  • Implementation of an integral Waste Management program in urban areas
  • Elimination of open-air garbage dumps
  • Reduction of carbon emissions by installing LED lighting systems in public areas
  • Other programs geared towards making the Riviera Maya a sustainable destination

 

Why is it needed?

The Riviera Maya is an area of outstanding natural beauty. Its white sand beaches are legendary and the world’s second longest coral reef is just offshore, its jungles and wetlands are home to rare species and it boasts the world’s longest underground rivers discovered to date. Yet increasing visitor numbers and population growth are outpacing public services and more action is needed to improve waste management and other services for the health of the environment and area ecosystems. The new Green Fee charged by the Solidaridad Municipal Government will be used for such programs.

Click here to read the Solidaridad Municipal Government press release on the new Environmental Sanitation Fee

This new Environmental Fee will only be charged to hotel guests in Playa del Carmen and the Riviera Maya. It does not apply to Cancun or Puerto Morelos.

A message to the Royal Resorts community

Our hearts go out to all those who have been caught up in the devastation caused by Hurricane Irma on St. Maarten/St. Martin, St. Barths, Anguilla, Barbuda and other Caribbean islands and for those who continue to be impacted by Hurricane Harvey in Texas and Louisiana. We hope and pray for a speedy recovery for all the communities affected.
To our members, staff and the people of Florida and the Caribbean who are in the path of Hurricane Irma, please stay safe.
Simpson Bay Resort & Marina on St. Maarten We are happy to report that Royal Resorts Caribbean members, guests and staff at Simpson Bay Resort & Marina are all safe in the wake of Hurricane Irma.
Sadly, this monster storm has left a trail of destruction on St. Martin/St. Maarten.
Our thoughts and prayers go out to the community and we pray that reconstruction will soon begin and that your island will bounce back, better and more beautiful than ever.
Royal Resorts Caribbean members due to travel to Simpson Bay Resort & Marina soon should check the Hurricane Irma Update section on the Simpson Bay Resort website for the latest information. Click here:
www.simpsonbayresort.com/hurricane-updates.html
ISCO office to close for Hurricane Irma Due to the impact of Hurricane Irma on the state of Florida, the Interval Servicing office in Fort Lauderdale will be closed today, September 8 and Saturday,
September 9.
Service will resume after the hurricane has moved away from the area and the building has been inspected.

Restaurant Renovations

Restaurant renovations at The Royal Sands during the fall

We would like to inform you about some important restaurant renovations that are due to take place at The Royal Sands during the fall and which will be in progress during your upcoming vacation.

The renovations affect La Veranda Restaurant and Sidelines Sports Bar and are intended to modernize both spaces and enhance the dining experience for members and guests. Work has been carefully planned and scheduled so as to keep noise, disruption and inconvenience to a minimum.

It is important to note that the restaurant and bar will be open as usual during this time and will be offering their full menu service.

Renovation work begins in Week 35

The renovation project is scheduled to start on September 4 (Week 35) at both locations and will continue through October and November with the brand new designs finally being unveiled on December 22.

Work will take place in phases, during which specific areas will be partitioned off. The bulk of the demolition work is scheduled for Week 35 and during Week 40, which is The Royal Sands Maintenance Week, October 7-14.

Week 35 members and guests staying in units on the floors above La Veranda and Sidelines will be relocated

We want all our members and guests to have a relaxing and enjoyable fall vacation at The Royal Sands while these renovations are being carried out. We realize that you may have concerns about possible noise disruption and we would like to reassure you that every arrangement is being made for your comfort. Week 35 members who are due to stay in a unit directly above La Veranda or Sidelines will be assigned a different unit in the resort. Relocation may also occur in other weeks when the possibility of noise disruption is greater due to the nature of the work being carried out. The Guest Services team will contact members prior to their vacation if this is likely to occur.

 

What do the renovations consist of?

La Veranda

A new ceiling, ceramic floor tiles, new lighting and artwork, white décor with accents of wood and pale green will give La Veranda a bright, contemporary look. Furniture will be reupholstered and the seating plan will be a mix of independent tables and booths. The buffet area, main entrance and outdoor terrace will also be renovated.

The show kitchen and grill, the back wall and the main entrance will be the first areas to be cordoned off. During this time access to the restaurant will be via the pool deck door.

Diners can also look forward to tempting new dishes on the menu in addition to their favorite choices when work is complete on December 11.

Sidelines Bar

Sidelines Sports Bar will also be remodeled in a modern industrial design. The kitchen will be expanded for more efficient and speedier food delivery. There will be a separate games area and a private lounge will be added for meetings, classes and other activities.

Other Fall Restaurant Renovations

The Gran Salon at Hacienda Sisal is being renovated to transform it into a brighter, more contemporary venue for weddings, parties, convention gatherings and other corporate and social events.

This renovation is taking place in the inner courtyard where the stage is, not in the restaurant. Hacienda Sisal Restaurant will be open daily as usual, 2 p.m. to 11 p.m.

It is safe to travel to the Mexican Caribbean

If you have concerns about traveling to Mexico because of recent media reports about violence associated with organized crime, our advice is to continue with your vacation plans to visit this beautiful country. It is safe to travel to Cancun, the Riviera Maya, the Yucatan Peninsula and many other parts of Mexico.

On August 22, the US State Department updated its travel alert for Mexico, as it does periodically for more than 100 countries around the world. On this occasion, it included a reference to the state of Quintana Roo, Cancun, Playa del Carmen and Cozumel, mentioning that there has been an increase in homicides in the state when compared to the same period in 2016 and that there have been several shootings involving criminal groups. Other changes in the advisory refer to an upsurge in crime in parts of Baja California Sur, Baja California, Colima, Guerrero and Veracruz, among others.

It is important to note that the travel alert does not advise people against visiting Cancun or the Riviera Maya, two of the world’s most popular vacation spots.

 

Cancun, the Riviera Maya and the Yucatan Peninsula are safe to visit

Cancun, the Riviera Maya and the Yucatan Peninsula as a whole have always been, and remain, among the safest places in the world for visitors. Violent incidents are isolated. There is no cause for increased concern or for cancelling a trip.

A statement issued by the Mexican Tourism Board on August 23 about the US State Department travel alert says “The overwhelming majority of the crimes mentioned in the travel alert have taken place in locations not frequented by international tourists (such as inner-city areas or private properties) and incidents such as these are rare in popular tourist areas.” Click here to read a statement (PDF) from the Quintana Roo Tourism Board.

In keeping with many other tourist destinations around the world, security has been upgraded in Quintana Roo in recent years and police patrols in Cancun and Playa del Carmen will be further increased.

Mexico is one of the World’s most Popular Travel Destinations

Millions of people vacation in Mexico every year and enjoy their stay. More than one million US citizens also make their home here on a fulltime or part-time basis.

The country welcomed 35 million international visitors in 2016 and climbed to No. 8 in the World’s Top 10 Travel Destinations. Visitor numbers continue to rise in 2017. Figures released by the Mexico Tourism Board indicate that from January – July, visitors from the U.S. have increased by 9.6 percent (6.2 million visitors), in comparison to the same period in 2016. Overall, international visitors to Mexico

have increased by more than 9 percent. During 2016, 94 percent of U.S. visitors reported an experience that exceeded their expectations and 86 percent said they would like to come back again in the next six months.

Mexico is the world’s 14th largest country with a territory measuring 758,774 square miles and a population of 119,530,753 (2015 estimate, INEGI). It offers a world of attractions for visitors to enjoy. Its beautiful Caribbean and Pacific beaches, natural wonders and wildlife, ancient cultures, colonial cities, rich traditions, cuisine and the warm hospitality of its people have an enduring appeal.

The safety of visitors wherever they are in the country is a priority for the Mexican government and the authorities are extremely vigilant in all tourist destinations and major cities.

The Key to Safe Travel, Common Sense

Major cities in the US and around the world have neighborhoods with a reputation for crime and gang violence. Common sense is the key to safety wherever you travel, whether at home or abroad, and may we suggest that you take certain precautions, just as you would if you were going to a new city in your own country or elsewhere.

Always be aware of your surroundings and stay alert, stick to reputable restaurants, bars and other establishments in well-known tourist areas of the city and drink responsibly. Take care when visiting unfamiliar areas and avoid walking alone at night through poorly lit neighborhoods or isolated areas. The possession of drugs is a federal offence in Mexico.

Security at Royal Resorts

Royal Resorts has the security and comfort of its members and guests as its top priority. Security guards patrol the resorts and the beaches 24 hours a day. There are closed circuit cameras in public areas and other key locations. Electronic safes are provided in all the suites and rooms for members and guests to store money, jewelry and travel documents.

Go ahead with your Mexico vacation plans. You’ll enjoy your stay in Cancun and the Riviera Maya and discovering the wonders of the Yucatan.

For those of you who are longtime visitors to the Mexican Caribbean with strong ties to the community, there is no reason for you to change your travel plans. We look forward to seeing you soon in your resort home.

 

 

Commemorating 40 Years Of Royal Resorts

Royal Resorts is offering a unique, limited edition opportunity to commemorate 40 years of excellence in Quintana Roo.  This memento will help you to remember the fun, relaxation and enjoyment of your experiences in Cancun and Riviera Maya.  A beautiful aerial photo of your favorite resort with the Royal Resorts 40 Years logo is captured in stunning

fashion on a ceramic tile and is available online at www.teddytrays.com.

 

The tiles have two measurements: 6” x 6” or a 6” x 8” and come with a display stand. The aerial images are also available in an 11-ounce tea/coffee cup that is dishwasher and microwave safe.  Check out these limited edition items today at www.teddytrays.com.

Changes in the Grand Residences Management Team

We would like to share some news from Royal Resorts President and CEO Dr. Kemil Rizk about recent changes in the Grand Residences management team.

Dear Members,

I would like to inform you about some recent changes in the Grand Residences management team. Due to ill health, Mr. Carlo Bicaci has had to step down as General Manager and is no longer working for Royal Resorts.

We are sure that you will want to join us in wishing Carlo all the best and a speedy recovery.

Daniela Trava has been appointed Onsite Manager and going forward she and her team will be looking after Grand Residences owners and guests with the attention to detail and high levels of service and quality that are the Grand Residences hallmark. They will go above and beyond to make each vacation exceptional and full of special memories for them.

Daniela has been at Grand Residences since it opened and many Grand Residences owners already know her.

Warm regards,

Dr. Kemil Rizk

President & CEO, Royal Resorts

Alcohol served at Royal Resorts

In light of recent media reports about alcohol in the Mexican Caribbean, Royal Resorts would like to share the following information with you to answer any questions you may have about the beverages you consume on vacation.

At Royal Resorts® the safety and wellbeing of members and guests is our top priority. We would like to reassure you that only well-known quality brands of spirits, wines and beers are served in our restaurants and bars.

All bottles of liquor are sealed when purchased from licensed wine and spirits merchants in compliance with government regulatory standards.

Furthermore, the restaurants at all our resorts are certified by the Mexican Ministry of Tourism with the Distintivo H, a certification granted to establishments that comply with the highest hygiene, food preparation and quality standards.

You can see the list of beverage brands included in the REFINE All-Inclusive package available at The Royal Cancun, The Royal Sands and The Royal Haciendas in the following link: https://www.royalresorts.com/brandsofalcohol

In addition to Distintivo H certification, in Cancún, the Riviera Maya and other parts of Mexico, hotels, restaurants and bars are regularly inspected by COFEPRIS, the Federal Commission for Protection against Health Risks. COFEPRIS inspectors review hygiene and food handling and quality and provenance of food and liquor among other things and standards are strict.

With more than 98,000 hotel rooms, the Mexican Caribbean is one of the world’s leading travel destinations and it welcomes more than 11 million visitors every year. The area is home to leading international hotel chains and hospitality industry standards are high. The visitor satisfaction rate stands at 95 percent (source: Quintana Roo State Tourism Board).

Overall, Mexico welcomed 35 million international visitors in 2016 and has climbed to position number eight in the world’s most visited countries.

We would also like to share a press release (PDF) issued by the Mexican Ministry of Tourism on the results of alcohol testing carried out during inspections of hotels, restaurants and bars in Cancun and the Riviera Maya in 2017.
Click here to read

We hope that this information helps answer any concerns that you may have about the alcohol served in Royal Resorts restaurants and bars and your next trip to the Mexican Caribbean.

About Royal Resorts
A Cancún pioneer, Royal Resorts has been welcoming visitors to the Mexican Caribbean for 40 years. It has four resorts in Cancún (The Royal Cancun®, The Royal Caribbean®, The Royal Islander® and The Royal Sands®) and one in the Playa del Carmen area (The Royal Haciendas®). Its sixth beachfront property Grand Residences by Royal Resorts® is located to the south of Puerto Morelos and is affiliated with The Leading Hotels of The World®.

More than 200,000 guests stay at Royal Resorts every year and it has a community of more than 70,000 members who return to Cancún and the Riviera Maya year after year.

Sharlyne Sokol

Con gran tristeza les informamos que Sharlyne Sokol, un miembro querido de la familia Royal Resorts falleció recientemente después de una larga enfermedad.

Originaria de Akron, Ohio, Sharlyne llegó a Cancún en 1984 como gerente de una compañía de viajes con sede en Estados Unidos. Entró a Royal Resorts en 1985 como la persona más joven del departamento de Marketing. Trabajó en el departamento de Ventas y Marketing durante muchos años y luego en el Call Center de Reservaciones.

Bondadosa, generosa y divertida, Sharlyne tocó los corazones de todos los que la conocían. Muchos socios de hace mucho tiempo compraron sus semanas con ella y se mantuvieron en contacto a través de los años. Se comunicaban con ella antes de sus vacaciones para aprovechar su conocimiento local y luego la visitaban durante su estancia. Ella siempre estaba dispuesta a ayudar y tenía una sonrisa para todo el mundo. Todos sus amigos de Royal Resorts recordaremos mucho a Sharlyne.

 

Grand Residences y Royal Resorts en la lista de mejores hoteles de Trip Advisor Travellers’ Choice de Mexico

Grand Residences apareció en la lista de el Trip Advisor Travellers’ Choice Los 25 mejores hoteles en México de 2017 por tercer año consecutivo, llegando a número 2. En la categoría de los 25 mejores hoteles en México por el Mejor Servicio de 2017, el resort premiado de Puerto Morelos llegó al número 3. The Royal Cancun y The Royal Haciendas aparecieron en Trip Advisor Travellers’ Choice en los 25 mejores hoteles en México para las familias de 2017 ocupando los lugares 4 y 12, respectivamente.

 

Basketball en Royal Resorts

Royal Resorts tiene una nueva actividad para que pueda disfrutar durante sus vacaciones y una que será popular entre los adolescentes y las familias: el basketball. Hay una cancha en The Royal Sands y una cancha de usos múltiples en The Royal Haciendas y medias canchas en The Royal Cancun y The Royal Islander. Visite Servicios Deportivos para reservar una cancha y solicitar pelotas de basketball.

Otra actividad nueva que probar durante su estancia es foot pool; encontrará las canchas en las terrazas de The Royal Islander y The Royal Sands y en la playa de The Royal Cancun.