Mexican Caribbean Safety Update

You may have concerns about recent negative media reports mentioning Cancun and the Mexican Caribbean.

Club Service Fees for 2022

The 2021 Advisory Council meetings were held in Cancun during week 42 and the representatives of The Royal Islander, The Royal Sands and The Royal Haciendas met with Management to review the 2021 financial reports and the proposed resort budgets and Club Service Fees for 2022.

COVID-19 Update

Recent COVID-19 questions
In the last few days, we have received several questions about the following topics, and we would like to give members an update.

Vaccination of Royal Resorts employees
Our employees are being vaccinated against COVID-19 as part of the Quintana Roo State vaccination program, which is being carried out according to age group. The program started with the over 60s, continuing with those in the 50 to 59 age group, 40 to 49, 30 to 39, 18 to 29 and so on.
Currently around 8.5 percent of the 3,030 Royal Resorts employees are fully vaccinated, having received both doses, however, this percentage will increase significantly as the vaccination campaign advances and the different age groups get their second shot.
Most Royal Resorts employees are aged between 18 and 35 and we expect them to receive their second vaccination by the beginning of October. This means that between 70 and 80 percent of our employees will be fully vaccinated by that time.
Since the pandemic began, we have also had 549 cases of fully recovered employees who have natural immunity to the virus at present.
As part of our ongoing COVID-19 awareness program, we are urging all our employees to get vaccinated.
The health and safety of our guests and employees is always our top priority and the additional Royal Care Standard hygiene measures we implemented last year are strictly enforced throughout the resorts. These include the use of PPE, social distancing, hand sanitizer, additional cleaning of busy areas during the day, and employee and visitor temperature checks, among others.
Check the COVID-19 Update on our website on a regular basis. You’ll find information on COVID-19 testing at the resorts and the forms for booking a test if you need one for your return journey to your own country, FAQs, travel assistance and more.

New sanitary measures in other establishments
We have also received several questions from members about recent media reports about new sanitary measures for restaurants and marinas, which include requesting proof of vaccination or a negative COVID-19 test for admission.
We would like to provide some clarification about these reports. This is an option or recommendation that the State Government announced for restaurants and other establishments that wish to apply for a permit to increase their capacity above the percentage currently permitted by contingency health and safety regulations.
Royal Resorts is already certified by the State Tourism Board and has no plans to apply for the permit. As a result, it will not be implementing these new measures in its resorts, restaurants, marinas and other establishments.
We do not have information about external restaurants at this time, however, it is possible that some may request the permit to increase their capacity and may introduce these new measures.

We hope that this information will help answer any concerns that you may have.

Make your Visitor Tax payments through the official VISITAX website

Make your Visitor Tax payments through the official VISITAX website
In April, the Quintana Roo State Government introduced a new tax for international visitors known as VISITAX. All international visitors to the Mexican Caribbean pay approximately US$10 per person, depending on the exchange rate.

The tax can be paid online through the official government VISITAX website www.visitax.gob.mx/sitio before or during your visit to the state or in cash at the airport prior to departure. Using the website is easy and the information is available in English and Spanish.

However, be aware that there is also an English language website called https://visitax.us/ and do not confuse it with the official site which has .gob.mx in the address. This second site belongs to a private company and is not associated with the Quintana Roo State Government in any way. It is charging US$38 per person (including the Visitor Tax and a US$28 service fee) for helping visitors to pay the tax.

New Members Lounge opens at The Royal Sands

New Members Lounge opens at The Royal Sands

Members at The Royal Sands have a new Members Lounge to enjoy during their vacation. Inaugurated on July 16, by a group of members and Royal Resorts management representatives, the room has comfy sofas, coffee tables and stools in a stylish color scheme and design. It is the perfect spot to catch up with other members over coffee, read a newspaper or book or watch TV. Self-service coffee and tea and a selection of pastries and snacks are available.

The Members Lounge is located between the Gift shop and Jewelry store, just off the lobby

Open from 7 a.m. to 3 p.m., Sunday to Friday. Capacity: 15 people at a time, exclusively for Royal Resorts members.

We hope that you enjoy this new membership amenity at The Royal Sands.

 

The Royal Sands The Royal Sands

NEW STATE TAX FOR INTERNATIONAL VISITORS COMES INTO EFFECT IN THE MEXICAN CARIBBEAN ON APRIL 1, 2021

NEW STATE TAX FOR INTERNATIONAL VISITORS COMES INTO EFFECT IN THE MEXICAN CARIBBEAN ON APRIL 1, 2021

We would like to share information from the Quintana Roo State Government about a new Visitor Tax or Tourism Use Fee which comes into effect on April 1, 2021. The fee will be charged to all international visitors to the Mexican Caribbean over the age of 15 and is approximately US$10 per person, depending on the exchange rate.

Visitors will be able to pay the fee before traveling to Cancun, Puerto Morelos, the Riviera Maya or other destinations in the Mexican Caribbean, upon arrival in the state or during their stay.  To facilitate online payments, the State Government Tax Office has developed the VISITAX system. When accessing this secure website, visitors will complete a form with the following information:

–       Number of people traveling

–       Name, age and passport number of each individual in the group

–       Departure date

–       Payment information

 

Families and groups will be able to pay for all members in one transaction providing that each person’s information is included on the VISITAX form. Separate receipts will be provided for each person.

As an alternative to using the VISITAX website, visitors will also be able to pay the tax in cash in airport terminals.

International travelers departing the state of Quintana Roo need to show a receipt of payment for the fee at airport checkpoints prior to boarding their flight.

Further updates will be published when we receive more information from the Quintana Roo State Government about this new visitor fee.

Royal Resorts gana premios RCI Gold Crown

Royal Resorts gana premios RCI Gold Crown

The Royal Cancun, The Royal Sands, The Royal Islander y The Royal Haciendas han ganado los premios RCI® Gold Crown 2021 por su excelente servicio y hospitalidad.

También recibieron la distinción EIS otorgada a los resorts que obtienen las calificaciones más altas de satisfacción de los miembros de RCI. Este galardón sólo se otorga al dos por ciento de todos los resorts en la red de intercambios RCI en todo el mundo, actualmente alrededor de 4,200+ propiedades en 110 países.

Adicionalmente, The Royal Cancun, The Royal Sands y The Royal Haciendas obtuvieron la All Inclusive Premier Distinction 2021, la distinción más alta que RCI otorga a los programas todo incluido ofrecidos por resorts afiliados . Sólo el 14 por ciento de los resorts RCI reciben ésta y se basa en las calificaciones recibidas de miembros de RCI.

Royal Resorts se complace en recibir estos premios de RCI, la principal red de intercambio vacacional en el mundo. Nos esforzamos por la excelencia en todo lo que hacemos y por crear experiencias vacacionales que superen las expectativas de todos nuestros socios y huéspedes.

 

 

Increase in the Municipal Environmental Fee charged to Riviera Maya resort guests

Increase in the Municipal Environmental Fees charged to Cancun, Puerto Morelos and Riviera Maya resort guests

The Benito Juárez, Puerto Morelos and Solidaridad Municipal Governments have announced an increase in the Environmental Sanitation Tax charged to all hotel and resort guests in Cancun, Puerto Morelos, Playa del Carmen and the Riviera Maya.

The fees that will be automatically charged to your account on your next visit to are now as follows:

Room/Jr. Suite $26.89 pesos per night

One-bedroom Suite $26.89 pesos per night

Two-bedroom Villa $53.78 pesos per night

 

This fee is in Mexican pesos and is not covered by the Member Club Service Fee or by REFINE All-Inclusive or European Plan room rates.

The proceeds from the Environmental Tax are used to contribute to environmental protection and sanitation initiatives such as:

  • Beach cleaning, conservation and upkeep
  • Water treatment
  • Waste collection
  • Reduction of carbon emissions
  • Installation of LED lighting

* Reef conservation

  • Reforestation
  • Other programs geared towards making the Mexican Caribbean a sustainable destination