Important News About a New Timeshare Scam

We would like to share several reports from members about suspicious emails and phone calls that they recently received from companies or individuals regarding their Royal Resorts membership.

The first case concerns false emails purportedly from the Mexican Procuraduria General de Justicia or Justice Department. These emails, and in some cases phone calls, come from an individual who claims to be investigating timeshares and is requesting that the email recipient fills in a complaint form. They are sent from a domain called PROCURADURIAGOB.COM and are clearly an attempt to obtain personal information.

All official Mexican Government website domains and emails sent by different departments and agencies contain the words gob.mx therefore we would urge you to disregard any emails you receive from procuraduriagob.com

The second case involves suspicious telemarketing calls from a company called Cancun Special Promotions. The caller requested information on household income from one of our members to check eligibility for a special package deal. She claimed to be based in Florida but a trace was done on the number 469-521-0648 and it is registered in Texas.

Another member reported someone had called to invite him to an event in Arizona organized by Royal Resorts and asking him for information. We would like to make clear that Royal Resorts has no knowledge of such event.

It is our policy to alert members of possible scams and we urge you to let us know if you are contacted by a person or company that seems suspicious so that we can warn others. Communication is key to protecting our members.

We have a strict privacy policy and have procedures in place to protect our members’ private information. We do not know how these individuals may have acquired phone numbers and emails, but are investigating further.

Follow these steps if you receive a suspicious email or phone call

• Check the source of the email if the company or individual claims to be associated with Royal Resorts. All Royal Resorts communications are sent from an official royalresorts.com email address, if this is not the case, then the email is not from Royal Resorts.
• Disregard the email or phone call if money is requested in advance for resale or other timeshare-related services.
• Do not supply personal data or the contact details of friends if referrals are requested.
• Do an online background check on the company to see if it is legitimate.
• Ask Royal Resorts if you are in any doubt, we are here to help you.

Above all, do not send any money. When companies contact you via email, the Internet or phone to offer resale, exchange or rental services and ask for cash in advance it is generally a good indication that they may not be genuine and if you pay it is very possible that you will not hear from them again.

Royal Resorts Personal Data Protection Policy

Royal Resorts takes your privacy very seriously and is in full compliance with the corresponding privacy laws. The personal details of our members and guests are strictly confidential. Royal Resorts does not sell and has never sold personal information to third parties. You can feel confident that Royal Resorts will continue doing everything possible to protect your personal information.

All member communications, updates, letters and promotions are sent from an official Royal Resorts email address.

We recommend that you avoid disclosing your personal information on forums, blogs and other open media venues and participation in Internet referral schemes that ask you to send the names and details of friends. When you provide your information to others in order to rent, sell or lend your unit please ensure that your information will be protected.

If you have received a phone call or email from a company that you suspect of misrepresentation or that may be engaged in possible fraudulent activity and would like to share the information with us, please feel free to contact us.