The Royal Care Standard, new health and safety measures at Royal Resorts

The Royal Care Standard, new health and safety measures at Royal Resorts

At Royal Resorts, the health and wellbeing of our guests and employees is our top priority. We have always operated to the highest cleaning and sanitation standards, but the COVID-19 challenge requires raising them even more. The Royal Care Standard is a new level of care and hygiene, part of our continued commitment to your health and safety.

The Royal Care Standard comprises additional hygiene and sanitization protocols for guest rooms, public areas, offices and back of house where staff work behind the scenes, in accordance with guidelines issued by the Mexican Department of Health and the World Health Organization.

The new measures that will be in place when the resorts reopen range from the use of face masks by staff and social distancing to new sanitation procedures in rooms, activity centers and kids clubs, the Spa and gyms, restaurants and bars, as well as convenience stores. We are also using digital technology to give members and guests contactless options, for example using the Royal Resorts App for check in and check out and QR codes to consult menus online.

Here are some examples of Royal Care Standard measures:

• Practice social distancing  and avoiding physical contact when attending guests.
• Widespread availability of hand sanitizer gel for guests and staff to use throughout the resorts. Arriving members and guests will find a hygiene kit in their room that includes hand sanitizer, face masks and wipes.
• Incorporation of additional sanitation protocols and disinfectants in our daily room cleaning procedures, including extra cleaning for frequently touched surfaces and soft furnishings.
• Around the resorts, high traffic areas and surfaces such as tables, door handles, elevator buttons and handrails will be cleaned and disinfected even more frequently during the day.
• Changes to seating plans and operating protocols in restaurants and bars.
• Sports gear, games, Kids Club toys, gym equipment and fitness machines are cleaned and disinfected after each use.
• Vans and buses are cleaned and sanitized after each journey. Passenger numbers will be reduced to allow for social distancing. Luggage will be sprayed before being stowed in vans and on arrival at the resort.

We will be sharing more detailed information on the Royal Care Standard in the weeks to come as we prepare for your return.