We are happy to announce the first sea turtles of the summer nesting season at Royal Resorts, this time at The Royal Haciendas in the Riviera Maya and at The Royal Sands in Cancun.

In late May, a hawksbill turtle and loggerhead turtle emerged from the waves and laid their eggs on the beach in the vicinity of The Royal Haciendas. The biologists leading sea turtle patrols along the shoreline decided to leave their nests in situ due to their location. A second loggerhead turtle came ashore in the first week of June and laid 152 eggs, which were moved to safety in the corral at a resort further down the beach.

Nesting sea turtles are uncommon at The Royal Haciendas but we hope that this season we will see more of them coming ashore.

On June 13 in Cancun, a green sea turtle dug its nest on the beach in front of The Royal Sands. Patrolling biologists and volunteers moved the eggs.

This year SEMARNAT, the Mexican Environmental Agency is coordinating the statewide sea turtle conservation campaign and the nesting season rules have changed significantly to protect sea turtles while also keeping human contact with our oceangoing summer visitors and their young to a minimum.

Please read the following sea turtle nesting rules and help us protect these beautiful, ancient creatures that are sadly in danger of extinction.

 

Follow the Sea Turtle Nesting Season Rules

• If you spot a sea turtle on the beach at night alert the security staff.
• Be very quiet and keep still.
• Watch from a distance of ten meters (33 feet).
• Do not attempt to touch the sea turtle or crowd her.
• Do not shine a torch or use the light on your mobile phone.
• Please, no flash photography.
• No smoking.
• Follow the instructions given by security staff at all times.
• Noise, lights and the movement of people may disturb a nesting sea turtle and startle her causing her to leave the beach without laying eggs. She may lay her eggs in the sea; just imagine over 100 precious turtle eggs lost because of noise, torchlight or people getting too close.
• Resort security staff will release the baby sea turtles at night to keep them safe from the seagulls and frigate birds that are their natural predators. Changes in Federal Law here in Mexico mean that it is no longer possible for guests to handle the turtles and help set them free.
• If you spot a sea turtle when snorkeling or diving watch from a distance, do not swim towards it and do not attempt to touch it.
• Sun products contain chemicals that harm marine life, pollute the water and damage corals. As an alternative, wear a t-shirt when snorkeling as protection from the sun instead of applying sun block.
• Help us to keep our beaches and sea clean. Sea turtles ingest plastic bags and other trash with fatal consequences, get tangled in fishing lines and nets and drown and have been found with injuries caused by discarded straws and plastic beer packaging.

The sea turtle is protected by Mexican law and it is illegal to disturb or touch them, persecute or hunt them and consume their meat or eggs.

Stay posted for more sea turtle news from Royal Resorts, Grand Residences and other parts of the Mexican Caribbean during the 2016 season on this blog.

 

Royal Resorts is a Turtle Conservation Pioneer

Royal Resorts has been protecting sea turtles since 1985. Official season statistics date back to 1998 and in 18 years our turtle guardians have protected 6,686 nests and released 604,309 baby turtles! In 2015, there were 527 nests with 55,434 baby turtles at the Cancun resorts and a further 69 nests and over 5,000 hatchlings released at Grand Residences.

 

Stay Posted

You can find more sea turtle news from Royal Resorts, Grand Residences and other parts of the Mexican Caribbean during the 2016 season on the Royal Resorts blog, which you’ll find on our website www.royalresorts.com

 

As part of the Resort Improvements program for 2016, all buildings in phase II (facades and terraces) at The Royal Haciendas will be painted starting week 18.

Work will take place from Monday to Saturday, 10 a.m. to 5 p.m. and all buildings should be completed by week 38, weather permitting.

   We appreciate the cooperation and comprehension of our members and guests. Staff will do everything in their hands to minimize any inconvenience that this project may cause. The front desk staff will be on hand 24 hours to provide assistance if required.

 

 

Since Royal Resorts began business over three decades ago, vacation habits, needs, wants and desires have evolved and changed. To ensure that all of its products and services are consumer-driven and that they cater to the ever-changing needs of the marketplace, Royal Resorts communicates with current and potential members to determine what benefits, services and products they would like to see included in their membership. Every modification is carefully planned so as to enhance membership. The vast majority of today’s customers are looking for the enhanced flexibility, simplicity, and convenience available with a points-based offering.

We would like to share some information with our members about changes to the sales programs at the resorts.

Points Offerings now being sold at The Royal Cancun, The Royal Sands and The Royal Haciendas
Fifteen months ago, we began selling a membership points program grounded in The Royal Cancun, which has proved so popular with members and guests that we decided to extend it to The Royal Sands and The Royal Haciendas.

Effective April 3, 2016, points offerings were launched at both The Royal Sands and The Royal Haciendas, this means that there are now three points offerings (1) The Royal Cancun, (2) The Royal Sands, and (3) The Royal Haciendas; each with their own price per points and associated Club Service Fee.

Nothing changes for fixed unit/week members but you have the option to experience additional benefits with the Signature Club. It’s your choice
Royal Resorts fully understands that some of its members prefer the fixed unit/fixed week option that they purchased. For these members, nothing changes. Nothing is being taken away from current members; in fact, only voluntary additional benefits and enhancements are being offered. If a current member wishes to keep and use their existing fixed unit/fixed week as they have been doing ever since their purchase, they can do so with no changes whatsoever. On the other hand, if they wish to experience the significant additional services and benefits with points, they have the option of doing so with the Signature Club.

Signature Club membership gives you additional benefits
The Signature Club allows members to modify their fixed unit fixed week any year that they choose to do so. That is, if any given year they wish to turn what they have into points, they have that option through the Signature Club.
These benefits have a cost because they offer members:

• Access to converting their week into points any year for more flexible stays (“Signature Flexibility”)
• Access to an external exchange network powered by RCI so they can travel to other destinations worldwide exchanging their Royal Resorts unit (“Signature Exchange”)
• Access to an online portal where they can book travel services providing the best price guarantee plus exclusive offers and discounts on merchandise, golf and more. (“Signature Lifestyle Collection”)
• Access to an online portal where they can turn points from deposited units into currency and purchase travel services and other products (“Signature Marketplace”)

Points are linked to inventory and cannot be oversold
To provide additional clarification about Points, selling points does NOT allow Royal Resorts to sell as many as they want. Points are linked to inventory and Royal Resorts cannot “oversell.” There are a number of legal and operational controls that prohibit the company from doing this. In fact, the controls on selling points, in terms of inventory allocations backing up their sale are equal to, if not greater than, selling fixed weeks and units. Points began to be sold since 2015 through a Points Membership program at the Royal Cancun.

Royal Resorts is a Timeshare Industry Pioneer
We would like to point out that since it started business over three decades ago, Royal Resorts has always been a timeshare company from a legal perspective. We sell timeshare memberships tied to a unit of inventory. The term Timeshare and Vacation Ownership (V.O.) are synonymous. Some developers prefer to use Vacation Ownership because Timeshare had negative connotations due to bad practices of some developers in the early stages of this industry. In Mexico all memberships Royal Resorts sells are under the Timeshare Regime regulated by a Federal and State Law.

• What is different this year is that we now have three points membership offerings for The Royal Cancun, The Royal Sands and The Royal Haciendas and the remaining company inventory will be sold through Points Memberships.
• There will be a limited number of fixed unit-fixed week offerings depending on availability and season.
• If a member chooses to sell their week and they have a fixed week-fixed unit membership agreement, it will be sold as a fixed week fixed unit. On the other hand if you have a Points membership it will also be sold as such.

Changes in Resale Policy
Resale weeks are no longer available for purchase through Royal Resorts sales centers. In an effort to assist those members who wish to resell their membership, Royal Resorts is now working in conjunction with a highly reputable, ethical and successful online resale company to develop and offer an online distribution outlet for Royal Resorts members seeking to resell their weeks. This initiative is being undertaken to provide Royal Resorts members with an expanded, highly specialized, and focused outlet for their resale needs with the intent of increasing the velocity of, and options related to, member resales. An announcement on this will be forthcoming within the next several weeks.

The changes in the Royal Resorts resale approach are designed to enhance and expand the resale services provided, and the operations and services will remain with the same quality that has characterized Royal Resorts. Of course, members continue have the right to sell their Membership by their own means or through any other company they decide, as long as such activity does not ever take place on Royal Resorts premises.

We welcome your comments and suggestions and hope this information is helpful.

In response to feedback received in recent years, the Restaurant Division has created a menu for members and guests who are vegetarians or who follow a gluten-free diet.

The new menu is now available in all the Royal restaurants upon request from your waiter. Dishes include a selection of appetizers, salads and soups and dishes such as eggplant stuffed with ratatouille, gluten-free pasta, teppanyaki and vegetarian fajitas, among others.

If you are staying at The Royal Islander or due to travel to Cancun soon, we invite you to participate in a pilot project at the resort using an App that lets you rate customer service in real time.

You can download the Guudjob App to your mobile phone or tablet and post reviews of members of staff as they take care of you during your vacation at The Royal Islander.

It’s very easy to use once you have downloaded it from the Apple App Store or Google Play. Sign up for free and search for the Royal Resorts logo and the person’s profile. You can also post your review on www.guudjob.com.

Using Guudjob helps The Royal Islander identify areas where there is room for improvement and provides additional information on job performance that will be incorporated in regular evaluations for the internal employee recognition program. It will also motivate staff and encourage professional growth.