Update about Improvements in the Royal Resorts Membership Offering

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Since Royal Resorts began business over three decades ago, vacation habits, needs, wants and desires have evolved and changed. To ensure that all of its products and services are consumer-driven and that they cater to the ever-changing needs of the marketplace, Royal Resorts communicates with current and potential members to determine what benefits, services and products they would like to see included in their membership. Every modification is carefully planned so as to enhance membership. The vast majority of today’s customers are looking for the enhanced flexibility, simplicity, and convenience available with a points-based offering.

We would like to share some information with our members about changes to the sales programs at the resorts.

Points Offerings now being sold at The Royal Cancun, The Royal Sands and The Royal Haciendas
Fifteen months ago, we began selling a membership points program grounded in The Royal Cancun, which has proved so popular with members and guests that we decided to extend it to The Royal Sands and The Royal Haciendas.

Effective April 3, 2016, points offerings were launched at both The Royal Sands and The Royal Haciendas, this means that there are now three points offerings (1) The Royal Cancun, (2) The Royal Sands, and (3) The Royal Haciendas; each with their own price per points and associated Club Service Fee.

Nothing changes for fixed unit/week members but you have the option to experience additional benefits with the Signature Club. It’s your choice
Royal Resorts fully understands that some of its members prefer the fixed unit/fixed week option that they purchased. For these members, nothing changes. Nothing is being taken away from current members; in fact, only voluntary additional benefits and enhancements are being offered. If a current member wishes to keep and use their existing fixed unit/fixed week as they have been doing ever since their purchase, they can do so with no changes whatsoever. On the other hand, if they wish to experience the significant additional services and benefits with points, they have the option of doing so with the Signature Club.

Signature Club membership gives you additional benefits
The Signature Club allows members to modify their fixed unit fixed week any year that they choose to do so. That is, if any given year they wish to turn what they have into points, they have that option through the Signature Club.
These benefits have a cost because they offer members:

  • Access to converting their week into points any year for more flexible stays (“Signature Flexibility”)
  • Access to an external exchange network powered by RCI so they can travel to other destinations worldwide exchanging their Royal Resorts unit (“Signature Exchange”)
  • Access to an online portal where they can book travel services providing the best price guarantee plus exclusive offers and discounts on merchandise, golf and more. (“Signature Lifestyle Collection”)
  • Access to an online portal where they can turn points from deposited units into currency and purchase travel services and other products (“Signature Marketplace”)

Points are linked to inventory and cannot be oversold
To provide additional clarification about Points, selling points does NOT allow Royal Resorts to sell as many as they want. Points are linked to inventory and Royal Resorts cannot “oversell.” There are a number of legal and operational controls that prohibit the company from doing this. In fact, the controls on selling points, in terms of inventory allocations backing up their sale are equal to, if not greater than, selling fixed weeks and units. Points began to be sold since 2015 through a Points Membership program at the Royal Cancun.

Royal Resorts is a Timeshare Industry Pioneer
We would like to point out that since it started business over three decades ago, Royal Resorts has always been a timeshare company from a legal perspective. We sell timeshare memberships tied to a unit of inventory. The term Timeshare and Vacation Ownership (V.O.) are synonymous. Some developers prefer to use Vacation Ownership because Timeshare had negative connotations due to bad practices of some developers in the early stages of this industry. In Mexico all memberships Royal Resorts sells are under the Timeshare Regime regulated by a Federal and State Law.

  • What is different this year is that we now have three points membership offerings for The Royal Cancun, The Royal Sands and The Royal Haciendas and the remaining company inventory will be sold through Points Memberships.
  • There will be a limited number of fixed unit-fixed week offerings depending on availability and season.
  • If a member chooses to sell their week and they have a fixed week-fixed unit membership agreement, it will be sold as a fixed week fixed unit. On the other hand if you have a Points membership it will also be sold as such.

Changes in Resale Policy
Resale weeks are no longer available for purchase through Royal Resorts sales centers. In an effort to assist those members who wish to resell their membership, Royal Resorts is now working in conjunction with a highly reputable, ethical and successful online resale company to develop and offer an online distribution outlet for Royal Resorts members seeking to resell their weeks. This initiative is being undertaken to provide Royal Resorts members with an expanded, highly specialized, and focused outlet for their resale needs with the intent of increasing the velocity of, and options related to, member resales. An announcement on this will be forthcoming within the next several weeks.

The changes in the Royal Resorts resale approach are designed to enhance and expand the resale services provided, and the operations and services will remain with the same quality that has characterized Royal Resorts. Of course, members continue have the right to sell their Membership by their own means or through any other company they decide, as long as such activity does not ever take place on Royal Resorts premises.

We welcome your comments and suggestions and hope this information is helpful.

The Royal Haciendas

Using Drones at the Resorts

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We want all our members and guests to have a wonderful vacation and in light of the increasing popularity of remote controlled drones, we would like to share details of a new policy for their use at the resorts.

RULES FOR THE USE OF DRONES OR RPAS

A drone or an RPAS is a remotely piloted aircraft that can be controlled from a distance.

In order to regulate the use of drones that members and guests bring to the Resort and to preserve the atmosphere of peace and harmony, those wishing to use a micro drone at Royal Resorts® must abide by the following rules, in accordance with the regulations set forth in Circular CO AV23/10 R2, issued by the Ministry of Communication and Transport:

  • The drone must be exclusively for recreational use. No other use is permitted.
  • The maximum weight is 2 kilograms (4.409 lb.). Drones that weigh more than 2 kg are not permitted.
  • The maximum flying height is 122 meters (400 feet).
  • Drones should be operated in the line of sight and at a distance of no more than 450 meters (1,476 feet) from the pilot.
  • The maximum speed is 20 kilometers per hour (12 mph).
  • Drones must only be flown during the day.
  • They must not drop objects that could cause injuries or damage to property.
  • Drones may operate over areas where there are people as long as the privacy of bystanders is respected and the aircraft flies at a minimum height of 46 meters (150 feet).
  • They can be flown freely in outdoor spaces where there are no obstacles, for example the beach.
  • They cannot be flown indoors, along corridors, on villa terraces, in pool areas or the Resort gardens.
  • They cannot be flown close to villas or in order to take photos or video of villa interiors.
  • They cannot be used to record or photograph any member or guest without their express consent.
  • The RPAS or drone must be made of fragile material that bends, breaks or gives way on impact in order to minimize the risk to persons or objects in the event of a collision.
  • The pilot or owner of the RPAS or drone is responsible for any damage or incident caused as a result of its use. The Resort cannot be held responsible.

Failure to comply with these regulations will lead to the confiscation of the RAS or drone by Management and it will not be returned until the owner leaves the Resort.

Using Drones at the Resorts

Gluten-free and Vegetarian Menu now Available

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In response to feedback received in recent years, the Restaurant Division has created a menu for members and guests who are vegetarians or who follow a gluten-free diet.

The new menu is now available in all the Royal restaurants upon request from your waiter. Dishes include a selection of appetizers, salads and soups and dishes such as eggplant stuffed with ratatouille, gluten-free pasta, teppanyaki and vegetarian fajitas, among others.

Gluten Free menu

New Smoke BBQ lunch at Cayo Largo, The Royal Islander

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New at Cayo Largo restaurant in The Royal Islander, members and guests will be able to tuck into a traditional home-style smoke BBQ lunch with brisket, chicken, ribs, pulled pork and all the fixings.

Every Monday at 12 noon, the chefs start serving this hearty BBQ cooked to a traditional St. Louis recipe.
Order brisket, chicken and ribs or pulled pork or a freshly made beef or pork sandwich. To accompany your meal, choose from

coleslaw, potato salad, baked beans or pickles. The BBQ sauces on offer range from the classic BBQ marinade and chipotle to vinegar, mezcal and Korean. To follow, dessert is pecan pie with a hint of mezcal or banana pudding.

The BBQ cooking method takes up to 12 hours of smoking and production is small scale to ensure maximum freshness and quality.

Don’t miss this delicious new dining option during your next Royal Resorts vacation.

New Smoke BBQ lunch at Cayo Largo, The Royal Islander

Guudjob Customer Service Evaluation Pilot Project at The Royal Islander

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If you are staying at The Royal Islander or due to travel to Cancun soon, we invite you to participate in a pilot project at the resort using an App that lets you rate customer service in real time.

You can download the Guudjob App to your mobile phone or tablet and post reviews of members of staff as they take care of you during your vacation at The Royal Islander.

It’s very easy to use once you have downloaded it from the Apple App Store or Google Play. Sign up for free and search for the Royal Resorts logo and the person’s profile. You can also post your review on www.guudjob.com.

Using Guudjob helps The Royal Islander identify areas where there is room for improvement and provides additional information on job performance that will be incorporated in regular evaluations for the internal employee recognition program. It will also motivate staff and encourage professional growth.

Guudjob Customer Service Evaluation Pilot Project at The Royal Islander

The Royal Sands & Grand Residences make Trip Advisor Top 25 Family Hotels in Mexico listing

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Trip Advisor members have rated The Royal Sands and Grand Residences as two of the Travelers’ Choice Top 25 Hotels for Families in Mexico in 2016. The Royal Sands was rated No. 23 and Grand Residences No. 25.

Earlier this year, Grand Residences featured in two other Trip Advisor Travelers’ Choice 2016 lists: No. 16 in the Top 25 Hotels in Mexico and No. 9 in the Top 25 Hotels in Mexico for Best Service. www.tripadvisor.com

The Royal Sands & Grand Residences make Trip Advisor Top 25 Family Hotels in Mexico listing

Important news for Members at The Royal Caribbean

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The Royal Caribbean membership program expires in the fall of 2018 and an email was sent out to members giving them information about their resort.

rc-letter-march-2016

Interval Servicing Co. introduces new Easy CSF service

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For the convenience of Royal Resorts members, Interval Servicing Co. (ISCO) is offering a new online escrow service called Easy CSF that will enable you to make deposits towards your annual Club Service Fee.

Using the new escrow service will help you plan your payments during the year and take the strain off your finances instead of having to pay one lump sum. It is quick and easy to use.

Enrollment in the program is free and you decide how much you would like to deposit in each installment and the frequency of the deposits. A US$2 non-refundable service fee is charged for each escrow deposit.

It’s your choice and you have control over the amount you deposit and the timing. If you would like to make a change, put the deposits on hold or even cancel the agreement you may do so, providing the request is made no later than 30 days prior to your billing date for the Club Service Fee.

In the event that you cancel the escrow service, you will receive a refund for all the deposits you have already made, with the exception of the non-refundable service fee charged for each deposit.

If the escrow deposits you make exceed your annual Club Service Fee, Interval Servicing Co. will pay the membership company the corresponding amount to cover the Club Service Fee bill and refund the difference to you through the bank account used to process the payments.

Only deposits via ACH (Automated Clearing House) are eligible for the escrow service. They must be processed through a US bank account. ACH transactions are automatic charges deducted from your checking or savings account.

You must be a member in good standing and current with all your financial obligations to the resort in order to enroll and use the escrow service.

The escrow service is only available for members residing in the United States and who have a US bank account.

If you own multiple memberships and would like to use the escrow service you can set up a plan per membership.

This new service is for members with memberships at Royal Resorts in Cancún and the Riviera Maya, Mexico; it is not available for the Resorts on St. Maarten, Curaçao and Aruba at this time.

Getting started
Enroll today!
Click to get started www.intervalservicing.com/EasyCSF
If you would like additional information about the escrow service or need assistance, please contact Interval Servicing Co. by calling 1-800-930-5050 US/Canada, 01-800-099-0486 Mexico or 954-485-5400 All Other Countries.

Easy CSF

February Winners of Monthly Raffle for Members attending Marketing Events

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Mr. & Mrs. Andrew and Diana Repasky, members at The Royal Sands, were the February winners of the monthly raffle for members attending Marketing events such as the Welcome Party.

All members who go to the Welcome Party, Taco Party and other social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. The prize is a one-week stay for two in a room at The Royal Haciendas. The names of the lucky winners will be published in this Members News section each month.

Congratulations to Mr. & Mrs. Repasky, the February winners

The Royal Sands

Villa Renovation at The Royal Sands

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Starting this year, the villas at The Royal Sands are to be given a facelift. At least 80 units will be refurbished annually (subject to occupancy) as part of a project slated for completion by the end of 2019. A special FF & E Cash Reserve was created in The Royal Sands operating budget to pay for the renovation.
The decision to renovate the units was based on feedback received about the villa décor and furniture in recent years and the fact that the membership term at The Royal Sands is for 50 years.
The contemporary design selected features tones of beige, green and grey and accents of aqua, jade and turquoise. Both bedrooms will have new furniture, headboards, lamps and bedspreads. The living and dining area will be given a complete makeover with a new sofa and cushions, tables, lamps, curtains, art and the addition of a mirror in the niche by the front door. The kitchen cabinets and counter tops are also being resurfaced and the dining room chairs and living room wall cabinet will be repainted and restyled.
The photos show the approved concept for the villas; the final design is subject to variation.

remodelacion-rs