No Change in Club Service Fees for 2017

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We have some exciting news to share with you. For the third year running there will be no change in the annual Club Service Fee. The Club Service Fee for 2017 will remain the same for all the resorts; there will be no increases.

In 2016, the resort operating budgets were affected by the positive impact of the peso-dollar exchange rate and there were considerable savings due to the fact that the majority of expenses are paid in pesos. As a result of these savings during the year, Management was able to carry out a number of improvement projects at the resorts designed to make your vacation experience even more enjoyable.

Click here to see the Club Service Fees and a list of the new amenities and activities added at the different resorts.

 

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Important Information about Resales

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In an effort to improve the options for Royal Resorts members who wish to resell their fixed week membership, Royal Resorts has joined forces with Vacatia, the resort marketplace for vacationing families, to name Vacatia the Official Marketplace for Royal Resorts Resale Weeks.

Vacatia, headquartered in San Francisco, CA, is highly reputable and ethical, and has received very positive reviews from the New York Times, the L.A. Times, and ABC News, among others.

All members who currently have one or more Royal Resorts memberships listed in the resale program have been sent an email with this announcement. These members are encouraged to transfer their listing to Vacatia at no cost.

To do so, click on the button link below and follow the simple instructions displayed on screen.

VACATIA RESALE LISTING »

Vacatia has built a customized online resale marketplace, in cooperation with Royal Resorts, dedicated to Royal Resorts resale weeks, to provide members with a state of the art technical and marketing solution for their resale needs with the intent of increasing the ease and velocity of member resales.

If you have any questions concerning the above, please contact Interval Servicing at 1-800-930-5050.

 

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Important Notice About Guest Elevators at The Royal Islander and The Royal Sands

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In order to keep the resort installations at the highest standards for the benefit of all our members, we would like to inform you of our plans to upgrade the electrical systems, cabin renovation, engine and cable replacement for the guest elevators at The Royal Islander, building 1 and The Royal Sands, buildings A and I.

The Advisory Councils approved this complete overhaul and it will take an estimated five weeks for completion. Work will begin during maintenance week at each resort and will continue for the following four weeks. During this time:

The elevator in Building “1” at The Royal Islander will be out of service for weeks 37 through 40, 2016, and the elevators in Buildings “A” and “I” at The Royal Sands will be out of service for weeks 41 through 44, 2016.

All other guest and service elevators will be operating normally, unless an unforeseen technical failure occurs.

If the aforementioned work represents an inconvenience for you please let us know and we will do our very best to accommodate you accordingly. Please call us at 1800 930 5050 or email us updates@royalresorts.com.

We are working to improve the resort and we appreciate your understanding and support during this essential project. We look forward to welcoming you back to your home in paradise.

elevator-icon

 

July Winners of Monthly Raffle for Members attending Marketing Events

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Gerardo Valentin Navarro Montero and Maria Celia Lourdes Rueda de Navarro, members at The Royal Sands, were the July winners of the monthly raffle for members attending Marketing events such as the Taco Party, Welcome Party or the Ritmos del Caribe event. 

All members who go to the social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. The prize is a one-week stay for two in a room at The Royal Haciendas. The names of the lucky winners will be published in this Members News section each month.

Congratulations to Gerardo Valentin Navarro Montero and Maria Celia Lourdes Rueda de Navarro, the July winners

The Royal Sands

Change in Mexican Sea Turtle Protection Laws

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This year SEMARNAT, the Mexican Environmental Agency is coordinating the statewide sea turtle conservation campaign and the nesting season rules have changed significantly to protect sea turtles while also keeping human contact with our oceangoing summer visitors and their young to a minimum. The regulations state that trained security personnel must release the hatchlings, not guests. We know that this is something that many members look forward to, however, we must follow the rules. Failure to comply could lead to Royal Resorts losing the right to have turtle nurseries at the resorts or to be part of the turtle protection campaign.

We will keep you posted on the turtle protection campaign during the summer and are happy to report that there are now 22 nests in the turtle nurseries at The Royal Sands, The Royal Caribbean and The Royal Islander with 2,557 eggs (July 7). Seventeen of the nests contain eggs laid by green turtles and the remaining five have loggerhead turtle eggs. Four nests have also been reported at The Royal Haciendas in the Riviera Maya. The eggs were laid by a hawksbill turtle and three loggerhead turtles and were moved to a nursery further north.

The latest news from Grand Residences to the south of Puerto Morelos is that there are already four nests in the sea turtle nursery with 413 eggs. Two are green turtle nests, one is a loggerhead and the first is that of a leatherback turtle, the largest turtle in the world and a rare visitor to the coast of Quintana Roo.

 

Follow the Sea Turtle Nesting Season Rules

  • If you spot a sea turtle on the beach at night alert the security staff
  • Be very quiet and keep still
  • Watch from a distance of ten meters (33 feet)
  • Do not attempt to touch the sea turtle or crowd her
  • Do not shine a torch or use the light on your mobile phone
  • Please, no flash photography
  • No smoking
  • Follow the instructions given by security staff at all times
  • Noise, lights and the movement of people may disturb a nesting sea turtle and startle her causing her to leave the beach without laying eggs. She may lay her eggs in the sea; just imagine over 100 precious turtle eggs lost because of noise, torchlight or people getting too close.
  • Resort security staff will release the baby sea turtles at night to keep them safe from seagulls and frigate birds that are their natural predators. It is no longer possible for guests to handle the turtles and help set them free.
  • If you spot a sea turtle when snorkeling or diving watch from a distance, do not swim towards it and do not attempt to touch it
  • Sun products contain chemicals that harm marine life, pollute the water and damage corals. As an alternative, wear a t-shirt when snorkeling as protection from the sun instead of applying sun block.
  • Help us to keep our beaches and sea clean. Sea turtles ingest plastic bags and other trash with fatal consequences, get tangled in fishing lines and nets and drown and have been found with injuries caused by discarded straws and plastic beer packaging.
  • The sea turtle is protected by Mexican law and it is illegal to disturb or touch them, persecute or hunt them and consume their meat or eggs.

green turtle

 

First Turtles of the Season at Royal Resorts

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We are happy to announce the first sea turtles of the summer nesting season at Royal Resorts, this time at The Royal Haciendas in the Riviera Maya and at The Royal Sands in Cancun.

In late May, a hawksbill turtle and loggerhead turtle emerged from the waves and laid their eggs on the beach in the vicinity of The Royal Haciendas. The biologists leading sea turtle patrols along the shoreline decided to leave their nests in situ due to their location. A second loggerhead turtle came ashore in the first week of June and laid 152 eggs, which were moved to safety in the corral at a resort further down the beach.

Nesting sea turtles are uncommon at The Royal Haciendas but we hope that this season we will see more of them coming ashore.

On June 13 in Cancun, a green sea turtle dug its nest on the beach in front of The Royal Sands. Patrolling biologists and volunteers moved the eggs.

This year SEMARNAT, the Mexican Environmental Agency is coordinating the statewide sea turtle conservation campaign and the nesting season rules have changed significantly to protect sea turtles while also keeping human contact with our oceangoing summer visitors and their young to a minimum.

Please read the following sea turtle nesting rules and help us protect these beautiful, ancient creatures that are sadly in danger of extinction.

 

Follow the Sea Turtle Nesting Season Rules

  • If you spot a sea turtle on the beach at night alert the security staff.
  • Be very quiet and keep still.
  • Watch from a distance of ten meters (33 feet).
  • Do not attempt to touch the sea turtle or crowd her.
  • Do not shine a torch or use the light on your mobile phone.
  • Please, no flash photography.
  • No smoking.
  • Follow the instructions given by security staff at all times.
  • Noise, lights and the movement of people may disturb a nesting sea turtle and startle her causing her to leave the beach without laying eggs. She may lay her eggs in the sea; just imagine over 100 precious turtle eggs lost because of noise, torchlight or people getting too close.
  • Resort security staff will release the baby sea turtles at night to keep them safe from the seagulls and frigate birds that are their natural predators. Changes in Federal Law here in Mexico mean that it is no longer possible for guests to handle the turtles and help set them free.
  • If you spot a sea turtle when snorkeling or diving watch from a distance, do not swim towards it and do not attempt to touch it.
  • Sun products contain chemicals that harm marine life, pollute the water and damage corals. As an alternative, wear a t-shirt when snorkeling as protection from the sun instead of applying sun block.
  • Help us to keep our beaches and sea clean. Sea turtles ingest plastic bags and other trash with fatal consequences, get tangled in fishing lines and nets and drown and have been found with injuries caused by discarded straws and plastic beer packaging.

The sea turtle is protected by Mexican law and it is illegal to disturb or touch them, persecute or hunt them and consume their meat or eggs.

Stay posted for more sea turtle news from Royal Resorts, Grand Residences and other parts of the Mexican Caribbean during the 2016 season on this blog.

 

Royal Resorts is a Turtle Conservation Pioneer

Royal Resorts has been protecting sea turtles since 1985. Official season statistics date back to 1998 and in 18 years our turtle guardians have protected 6,686 nests and released 604,309 baby turtles! In 2015, there were 527 nests with 55,434 baby turtles at the Cancun resorts and a further 69 nests and over 5,000 hatchlings released at Grand Residences.

 

Stay Posted

You can find more sea turtle news from Royal Resorts, Grand Residences and other parts of the Mexican Caribbean during the 2016 season on the Royal Resorts blog, which you’ll find on our website www.royalresorts.com

 

First Turtles of the Season at Royal Resorts

May Winners of Monthly Raffle for Members attending Marketing Events

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Mary Ellen Risch and Karen C. Bastien, members at The Royal Sands, were the May winners of the monthly raffle for members attending Marketing events such as the Welcome Party or the Ritmos del Caribe event. 

All members who go to the Welcome Party, Taco Party and other social events organized by the Marketing department during their vacation are eligible to participate in a monthly draw. The prize is a one-week stay for two in a room at The Royal Haciendas. The names of the lucky winners will be published in this Members News section each month.

Congratulations to Mary Ellen Risch and Karen C. Bastien, the May winners

The Royal Sands

Painting the Phase 2 Buildings at The Royal Haciendas begins May 9

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As part of the Resort Improvements program for 2016, all buildings in phase II (facades and terraces) at The Royal Haciendas will be painted starting week 18.

Work will take place from Monday to Saturday, 10 a.m. to 5 p.m. and all buildings should be completed by week 38, weather permitting.

   We appreciate the cooperation and comprehension of our members and guests. Staff will do everything in their hands to minimize any inconvenience that this project may cause. The front desk staff will be on hand 24 hours to provide assistance if required.

Painting the Phase 2 Buildings at The Royal Haciendas

 

 

Royal Resorts Launches its New Website

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We launched our new website on April 28 with a crisp, clean design and new photos of your home away from home and our beautiful beaches. We hope that you enjoy using it. You’ll find resort activity and destination information, the online services you use to plan your vacation, the webcams, activity programs, the Royal Resorts blog and many additional features.

We would love to hear from you, please let us know if you have visited the website and were able to find everything you needed. Above all, let us know if you experienced any technical issues while using it.

Initially, some users reported font issues when using Explorer, this issue has been resolved and we recommend that you reload the website if you haven’t already done so. Additionally, the Members Forum is now available and our IT team is working to eliminate the double log in.

We welcome your feedback, please send your comments that you may have via email to: onlinecommunity@royalresorts.com

Royal Resorts Launches its New Website

Update about Improvements in the Royal Resorts Membership Offering

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Since Royal Resorts began business over three decades ago, vacation habits, needs, wants and desires have evolved and changed. To ensure that all of its products and services are consumer-driven and that they cater to the ever-changing needs of the marketplace, Royal Resorts communicates with current and potential members to determine what benefits, services and products they would like to see included in their membership. Every modification is carefully planned so as to enhance membership. The vast majority of today’s customers are looking for the enhanced flexibility, simplicity, and convenience available with a points-based offering.

We would like to share some information with our members about changes to the sales programs at the resorts.

Points Offerings now being sold at The Royal Cancun, The Royal Sands and The Royal Haciendas
Fifteen months ago, we began selling a membership points program grounded in The Royal Cancun, which has proved so popular with members and guests that we decided to extend it to The Royal Sands and The Royal Haciendas.

Effective April 3, 2016, points offerings were launched at both The Royal Sands and The Royal Haciendas, this means that there are now three points offerings (1) The Royal Cancun, (2) The Royal Sands, and (3) The Royal Haciendas; each with their own price per points and associated Club Service Fee.

Nothing changes for fixed unit/week members but you have the option to experience additional benefits with the Signature Club. It’s your choice
Royal Resorts fully understands that some of its members prefer the fixed unit/fixed week option that they purchased. For these members, nothing changes. Nothing is being taken away from current members; in fact, only voluntary additional benefits and enhancements are being offered. If a current member wishes to keep and use their existing fixed unit/fixed week as they have been doing ever since their purchase, they can do so with no changes whatsoever. On the other hand, if they wish to experience the significant additional services and benefits with points, they have the option of doing so with the Signature Club.

Signature Club membership gives you additional benefits
The Signature Club allows members to modify their fixed unit fixed week any year that they choose to do so. That is, if any given year they wish to turn what they have into points, they have that option through the Signature Club.
These benefits have a cost because they offer members:

  • Access to converting their week into points any year for more flexible stays (“Signature Flexibility”)
  • Access to an external exchange network powered by RCI so they can travel to other destinations worldwide exchanging their Royal Resorts unit (“Signature Exchange”)
  • Access to an online portal where they can book travel services providing the best price guarantee plus exclusive offers and discounts on merchandise, golf and more. (“Signature Lifestyle Collection”)
  • Access to an online portal where they can turn points from deposited units into currency and purchase travel services and other products (“Signature Marketplace”)

Points are linked to inventory and cannot be oversold
To provide additional clarification about Points, selling points does NOT allow Royal Resorts to sell as many as they want. Points are linked to inventory and Royal Resorts cannot “oversell.” There are a number of legal and operational controls that prohibit the company from doing this. In fact, the controls on selling points, in terms of inventory allocations backing up their sale are equal to, if not greater than, selling fixed weeks and units. Points began to be sold since 2015 through a Points Membership program at the Royal Cancun.

Royal Resorts is a Timeshare Industry Pioneer
We would like to point out that since it started business over three decades ago, Royal Resorts has always been a timeshare company from a legal perspective. We sell timeshare memberships tied to a unit of inventory. The term Timeshare and Vacation Ownership (V.O.) are synonymous. Some developers prefer to use Vacation Ownership because Timeshare had negative connotations due to bad practices of some developers in the early stages of this industry. In Mexico all memberships Royal Resorts sells are under the Timeshare Regime regulated by a Federal and State Law.

  • What is different this year is that we now have three points membership offerings for The Royal Cancun, The Royal Sands and The Royal Haciendas and the remaining company inventory will be sold through Points Memberships.
  • There will be a limited number of fixed unit-fixed week offerings depending on availability and season.
  • If a member chooses to sell their week and they have a fixed week-fixed unit membership agreement, it will be sold as a fixed week fixed unit. On the other hand if you have a Points membership it will also be sold as such.

Changes in Resale Policy
Resale weeks are no longer available for purchase through Royal Resorts sales centers. In an effort to assist those members who wish to resell their membership, Royal Resorts is now working in conjunction with a highly reputable, ethical and successful online resale company to develop and offer an online distribution outlet for Royal Resorts members seeking to resell their weeks. This initiative is being undertaken to provide Royal Resorts members with an expanded, highly specialized, and focused outlet for their resale needs with the intent of increasing the velocity of, and options related to, member resales. An announcement on this will be forthcoming within the next several weeks.

The changes in the Royal Resorts resale approach are designed to enhance and expand the resale services provided, and the operations and services will remain with the same quality that has characterized Royal Resorts. Of course, members continue have the right to sell their Membership by their own means or through any other company they decide, as long as such activity does not ever take place on Royal Resorts premises.

We welcome your comments and suggestions and hope this information is helpful.

The Royal Haciendas